Hello @Guy_S ,

welcome to the o2 Community .

With the cancelled DSL contract, the current conditions should still last until April of next year, as your discount would run out at that point. If you want we can see what we can offer you here. The 50 Mbit/s bandwidth was enough?

Kind regards, Sven

Yes, 50 Mbit/s is enough.

I was paying 19.99€ but in the last couple of months the price went up due to a discount that ran out. 

Hello @Guy_S ,

I’ve got two cancelled DSL contracts here in your data. Could you please tell me the last three digits of the phonenumber that the offer should be for, or are you looking for offers for both contracts?

Kind regards, Sven

It's the one ending with, 7730

Hello @Guy_S ,

thanks for the info. I’ve just send out an offer to your emailadress, you can take your time reading it and then make a decision. The offer itself is avaiable for 8 days, after that it will automatically expire.

In accordance with the Transparenzverordnung, I would like to draw your attention to our product information sheets, which you can download from www.o2.de/produktinformationsblatt. There you will find all product details listed once again.

Kind regards, Sven

Thank you Sven, I just saw it.

It is more expensive than what I was paying for many years. Is there an option to get an offer for the same amount I was paying?

If not, how do I get in touch with the cancellations department that were trying to reach me? from past experience, I always get from them the same price. This happens every year or two.

Hello @Guy_S ,

I doubt that you’ll be getting a better offer than this, but generally the cancellation department will contact you, as they also have already done before in the 28th of August.

Kind regards, Sven

Hi Sven,

Can you please send me the same offer you sent me on 9/9/23? I want to confirm it and it’s no longer possible.

Thank you!

A few days ago I received an offer here from Sven for a contract extension.

I didn’t accept it on time and I would like to ask to get the same offer again so I could accept it. It was for the contract ending with 7730 for 50Mbit/sec.

Here is the original thread:

Thank you!

Edit by o2_Andrea: Beiträge zusammengeführt
Please do not post your request more than once here in the forum. We process each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

Hello @Guy_S ,

I can’t make you another offer at this point, as the deactivation date for the contract is too close.

Kind regards, Sven