Could you send us a hardcopy with Übersicht / overview, Kanäle / Channels and statistics please.

Thanks for the reply.

Hello @VinceCL,

it is difficult to detect such a failure when the line is back online normally after an outage. It is therefore important that the connection is checked while it is down. If you contact our technical support again, please also let them know that you have reported the problem several times before and that a technician should check the wiring in the house.
Please also check in advance whether all cables are firmly attached to the router and are undamaged.

Best regards

Giulia

I lost my internet again last weekend. It’s been 3days without the connection. I made the 3 screenshots for the statistics about Kabel.

I really wish someone here can tell me how to persuade a technician to come to my apartment to examine the cable and other hardware. I complained about this problem multiple times and asking technician to come. They always create a ticket and close the ticket next day. I never had the chance to book a technician visit.

It really a problem for me because I work from home most of the time. I already consider changing the provider because no one in O2 customer service solving the problem. They are always nice to listen to me however no real action for problem-solving.

Hi @VinceCL .

The problem itself is, that O2 needs to rent the cablelines from Vodafone. If there are problems AND there are no problems called by Vodafone-users AND ONLY by O2-users, then one can say where the problem needs to be solved.

If problem happens again please check out:

https://allestörungen.de/

Of course not by cable…  You sure got a mobile, don*t you? ;)

So, if you can manifest the problem on O2-side, there sure is a technician from O2 to come out to you to check. ;)

Have a nice day :)

HI @VinceCL 

Now that a few days have passed would you like to tell us how you are doing at the moment?

Did my colleagues from technical department found an error regarding your trouble ticket?

Best Regards Matze 
 

Hi Matzo,

All my neighbors also lost their internet connection during the same time. Neighbors who are using Vodafone called technicians to visit. They fixed the wiring for the TV box. The internet finally came back.
However, The strange thing for me is I report the issues multiple times in the last weeks and O2 didn't send a technician to examine the wiring on-site. 

Best

Hello @VinceCL,

Our technicians report these outages directly to vodafone, which is why it is also surprising to me that the problem could not be found and that a repair was only carried out when the Vodafone customers reported a failure.

But now everything works to your satisfaction again? If you have any questions, please let us know.

Best regards

Giulia