I moved into a new apartment on 31.05 and the Also took my existing connection along with me. The technian came and did his job and said the internet would start working in some time. But unfortunately it didn't. I registered a complaint and another technician came on 05.06 and said the problem is not from them. He even showed me "internet erricht" on his device. I called the customer care, Hotline, tried everything but still the internet is not working.
I use my own router and with this same router and same setting it was all working fine in my old flat for the past 10 months.
I am using TP-Link w9980b vdsl router. I tired the setting in VDSL mode in Vid number 7 and VID 11. My zugangsdaten also I entered it only by copy pasting it and I believe I can't go wrong there.
When I I called your technical support they are saying they can't help me. As I haven't taken one of your routers.
I request you to kindly help me in this regard.
Thanks
Madhu Nikaash, Yellapragada
Lösung von o2_Lars
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