I have already returned my equipment but i was still billed that it was not returned. My home internet was already closed last March 22, 2024.
Edit o2_Sven 24.05.2024/09:55Moved thread from o2 Mobilfunk zu Hause to English o2 Community: Broadband & Landline
Lösung von o2_Kathi
Zur Antwort springen
+5
Yes, i used it.
+7
Then you should send the receipt from DHL to o2 so that they can trace the router and refund the payment.
Hello
welcome to the o2 Community 💙.
How are things looking like on your end? Have you had any further contact with us regarding the router and its return?
Kind regards, Sven
Hi, I sent a request via customer service, but I only received an automatic reply that i will receive a response. But right now, i still haven't received a response. Is this something you can help me with?
Hello
I have entered a request for you with our logistics department about your return of the router for it to be checked 🙂
Best regards,
Gerrit
Hi Gerrit, I still haven't received a response. 😞
Hello
I would like to take a closer look at you now. Your complaint about the returned and invoiced router has been forwarded to the responsible logistics department 👍
Please give us a little more time, it will be checked and we will respond to you once processing is complete. Thank you for your patience with this process 💙
Kind regards
Kathi 🌞
Hi, Kathi, I think it is ok now. They responded already to my customer request last June 5. Thank you.
Hello
I see that the return of the router has been successfully checked and you will get the fee for it refunded 🙂
Best Regards,
Gerrit
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
