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I can't find my four-digit personal customer code

  • 22 February 2024
  • 4 Antworten
  • 43 Aufrufe

  • Neuling
  • 5 Antworten

Dear O2,

 

I can not find four digit personal code for O2 homespot contract. I need it for the termination of my contract.

Could you help me with it please?

Thanks

Edit o2_Cora 26.02.24: Post moved from → Mobilfunk zu Hause & HomeSpot: Router, Software, Internet & Telefonie

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Lösung von blablup 22 February 2024, 13:32

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4 Antworten

Benutzerebene 7
Abzeichen +1

You don’t need the PKK for termination.

https://info.o2online.de/kuendigung/

Yes, I have already filled that form. PKK is asked by someone from O2 teams afterward.

Benutzerebene 7
Abzeichen +1

If you have forgotten the PKK you have chosen, you can look it up in "Mein o2", have it named in an o2 shop on presentation of your identity card or have it sent to you by letter.
Alternatively, you can of course also submit your cancellation in writing in the form of a signed letter, in which case no PKK is required. 

Hello @PKJ

I see that blablup has already supported you and Solveig also answered you in your other post, so let´s stay there:

Change in email address and home address | O₂ Community (o2online.de) 

Please do not spread your request over several posts in future, otherwise it will quickly become confusing. 

Best regards
Cora 

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