Dear O2 team,
I moved to Germany in January and went to a shop in Lurup Center, in Hamburg, where I made the contract for the internet in my apartment (O2 my Home M). I was told that I could cancel it whenever I wanted. In October I will be moving to a student residence that offers their own internet service, so I want to cancel the contract. I went to this shop and they said I have to contact O2. I called your customer service and apparently I have a 24 month period where I cannot cancel without paying the full length of the contract. At the time I signed the contract I did not speak any german, so it seems that I was informed wrong.
I would like you to help me find a solution for this. Some possibilities would be:
- Can I change my contract to one that doesn’t have a end period, even if I have to pay back the difference from the previous months?
- Can I change the contract to a mobile phone contract instead of home internet?
I hope you help me find a solution for this problem, since I was informed wrong, I was not able to speak German and find myself in an unfair situation.
Kind regards,
Beatriz
Lösung von bs0
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