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Date of visit technician

F
Rang

Greetings,

I agreed to a visit with the technician for 22th of March but in mein O2 shows 22th of April which must be a mistake. How can I fix this? Apparently the english hotline is not working for more than a week.

 

Thanks.

 

edit o2_Solveig: verschoben von Router → English Community : Broadband/DSL

9 Antworten

o2_Manuela

Hello @FelipeF , 

when did you made the contract with us?

The activation of the contract through the technician takes about 4 weeks.

So when you made the contract recently it is normal that the activation date is relative far away.

I hope i can help you with that information.

Surely we can try to prefer the activation date, but i guess it is not possible.

I´m looking forward to your response :slight_smile:

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
F
Rang

Hello @o2_Manuela,

I had an appointment on 11th of March but it didnt work so the technician needs to come back again. Someone called me on Monday 14th of March and we set an appointment to 22th of March. I have the call recorded. But it shows wrong in the my o2. I already waited 3 weeks for the first appointment (the one on 14th of March). I am pretty sure that for the second visit just to activate it doesnt need to wait that long again since they told me that via telephone two days ago.

Thanks for your time.

F
Rang

I called the english hotline and apparently the appointment is 22th of March as previously stated. Not sure why it shows 22th of April in the mein O2 system. Lets see if the technician will come next Tuesday...

o2_Manuela

Hello @FelipeF ,

thank you for your response.

The 22th of March is the most reasonable date when you made a new appointment on the 14th of March.

Good that our colleagues confirmed the 22th March for you.

Right now there are maintenance work in Mein o2.

I can imagine that after the maintenance work, the right date will be shown in Mein o2.

You also get a confirmation about the technician date via E-Mail or letter.

Did you get the confirmation and what date is there specified?

 

Best regards, 

Manuela

 

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
F
Rang

hello @o2_Manuela 

 

No, I didnt get any confirmation. I hope the technician will show up tomorrow..

F
Rang

I am not sure why I am surprised. The technician didnt come. More than one month without internet. I never had a worse experience with an internet provider like o2.

o2_Manuela

Hello @FelipeF , 

I am very sorry that no technician arrived :(

I would like to take a further look in the system.

You will get a private message from o2_support shortly.

Best regards,

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
o2_Manuela

Hello @FelipeF , 

did you get my private message?

I haven´t read anything from you for a few days.

Best regards, 

Manuela

Edit by o2_Manuela: sentence changed

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
o2_Manuela

Hello @FelipeF , 

I assume you don’t need support anymore.

if you need any further help, please let me know. 

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)

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