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Change O2 registered email address

S
Rang

Dear O2 Team,

 

I hope this message finds you well.

I am writing to kindly request, if possible, to change the email address registered in my Mein O2 account. The current email address associated with my account is not the one that I usually use and I would like to update it to the one that it is being used for the O2 community account.

Thank you very much for your attention to this matter. If you require any further information or assistance from me, please do not hesitate to contact me.

Looking forward to your prompt response.

 

Best regards

28.03.2024 09:28 o2_Katja: Verschoben aus Homespot zu Englisch

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Lösung von o2_Giulia 29 March 2024, 16:07

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11 Antworten

RhobarDerIII
Rang
Benutzerebene 7

Good morning @Seb2941,
you can change your e-mail address yourself at any time in the MyO₂ settings.

Here you can find your contact details. Please log in with your phone number. Please note: That your email is stored twice, once for MyO₂ and once for the notification when your invoice is ready. And you will receive a confirmation email in which you have to confirm the change.

If you need further help, please do not hesitate to contact us here.

Best regards,
RhobarDerIII 

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
S
Rang

Thank you for your answer.

I have already tried that but unfortunately it does not allow me to change the email.

Not sure if it has something to do with the fact that the contract it is registered under my company.

RhobarDerIII
Rang
Benutzerebene 7

@Seb2941 What kind of error message do you get when you try to change the e-mail address?

Are you the boss of the company? Or are you an employee of the company? If the latter, you may need to contact your boss to make the change.

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
S
Rang

It does not display any error messages. Whenever I press nothing happens. I am the owner of the company and I just opened the account with O2 a few days back.

Thank you so much, I really appreciate the help.

RhobarDerIII
Rang
Benutzerebene 7

@Seb2941 Good thank you for your the information. Then you have to change your email via your business account as you have stored the email there. Here you can access the contact details of your company.

Best regards,
RhobarDerIII 

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
S
Rang

I guess I'll have to contact directly O2. When I try to register on the business account it does not recognize the initial email address that I've used.

Thank you for your help. I really appreciate it.

RhobarDerIII
Rang
Benutzerebene 7

@Seb2941 That's strange 🤨, you can contact the English customer service at: 089 66 66 30 08 1 or you can wait here for moderation but that can take up to 14 days due to high demand for help.

Best regards,
RhobarDerIII 

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
S
Rang

Thank you. I will try to call them tomorrow.

Have a great day and once again I really appreciate all the help.

o2_Giulia

Hello @Seb2941,

welcome to our o2 Community 😀

It's great that @RhobarDerIII was already able to help you with some tips, thank you very much for that.

I hope that your issue has been clarified in the meantime and your email address has been changed.

Please let us know if you have any further questions.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
S
Rang

The email address was still not changed. I would really appreciate if you could assist me with that.

Thank you.

@o2_Giulia 

o2_Giulia

Hello @Seb2941,

It is unusual that the email address could not be changed either online or through our customer service. Was there possibly an error?

In order to take a look at the case, I have sent you a private message to exchange data.

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3

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