Hello @Sudhir Shetty ,

I checked concerning the package that was supposed to be sent out, it couldn’t be delivered due to issues with the address. From what I have seen probably because it was your name combined with the address of your friend. I can have the package send out again, but before that we should make sure that the address and name is correct, else we can of course also have the package be delivered to the address with your connection. Just tell us how you’d like to proceed, if you’d want us to send it to your friend’s address again, then we’ll contact you by private message so that we can send the package to the correct address including the name.

Kind regards, Sven

Hello,

Thats great, I am already in my current address. I hope this will not create confusion now.

I gave my friends address as thought it will be delivered fast but I have moved to new apartment, SO can receive the deliery.

Can you please send it my address only , please send it as soon as possible

Regards,

Sudhir

Hi @o2_Sven

That's great, I am already in my current address. I hope this will not create confusion now.

I gave my friends address as thought it will be delivered fast but I have moved to new apartment, SO can receive the delivery.

Can you please send it to my address only, please send it as soon as possible

XXXX

P S : I forgot to tag you, Hence re sending the same message, thanks

Regards,

Sudhir

Edit o2_Sven 01.09.2022/13:51: Please do not post your personal information here, address removed

Hello @Sudhir Shetty ,

we’ll have things delivered to your current address then. Which should still arrive before the 7th when your connection is being activated. If there is anything else, then please let us know.

Kind regards, Sven

Hi @o2_Sven ,

Thanks much for the swift response, I will surely update here when i receive and get my internet activated.

Thanks for the support, appreciate your time.

Regards,

Sudhir

Hi @o2_Sven May I please ask for a tracking number from DHL/any other courier service as i haven't received any email.

I will have to plugin before 07 Sep meaning tomorrow is the last day where i can receive it , Can you please confirm if it was already sent ?

Regards,

Sudhir

Hello Team ,  Anybody out there, I am still waiting for a reply and an update on he accessories , My application was submitted on 16 Aug, its like 3 weeks and have no update , Kindly look into this on prio, thanks :(

Regards,

Sudhir 

@m.krxnz, @o2_Sven  - please help :(

Hello @Sudhir Shetty ,

tagging other users like that probably isn’t helpful and as far as I can tell everything seems to be in order with the accessories.

And if it was to come late, maybe you won’t even need the accessories to plug in your router, this largely depends on what kind of wall plugs you have at your place.

Kind regards, Sven

Hi @o2_Sven Sorry dint realize he was an user.

Well, in any case i would need my modem to connect, Hence the urgency. Sorry i do not want to post how urgent is it here on public forum, I am looking for the modem delivery to start the internet at first place.

Thanks and expecting a reply with some positive response.

Apologies , none of my replies are intending to bother/ annoy anybody.

Regards,

Sudhir

What if i do not receive my modem by tomorrow ?  I am relying on the modem only, i do not own a router , SO please enlighten me whats the next procedure .

I vividly understand if i do not have the tracking number, delivery is not out yet. 3 weeks and still counting!

Can i please know the status of this ticket:

XXXXXXXXX

I had called customer care s it was never reordered, now they say its reordered but i havent recieved any email.

Please check the ticket status if the modem/router delivery is out ? @o2_Sven 

Edit o2_Sven 06.09.2022/10:38: Removed personal data

Hello @Sudhir Shetty ,

if you do not own a router for the cable connection and this was ordered separately now from us, then this unit will not be send out until after the activation date of the connetion.

Kind regards, Sven

Do i get to know the status of whats coming and when its coming as no email, Have already called customer care 3 times.

Also putting it in community, all i need is transparency if its already sent and do i have a tracking ID.

I think let me put a basic question, when we order an internet, O2 doesnt provide the modem ?

If yes, that delivery ahs to be hastle free without followups.

Yes, I know router is an extra requirement which needs to be ordered.

I ordered the XXL cable internet on 16 Aug and gave friends address , I understand from here that it was an issue with address , Hence couldnt be delivered , Now i requested to send it to my current address which is where the internet needs to be activated, after calling customer care and i was promised but unfortunately it wasnt recorded in the system, I call again to customer care and created a ticket which i shared above , Now question is where is my basic modem which is must for any internet connection. SAd part is no clear information whats happening, As a customer who has signed 24 months contract , WHat am i supposed to do ? Keep following up leaving all my tasks, I am trying to be nice but i am not at all getting any help.

Hi @o2_Sven  Would you be able to see the status of this ticket or should i again reach out to customer care , please confirm that.

2162314120

I do want to post and annoy you as well, I just need to know the status of this ticket.

I think its not only me, most customers are facing this issue reaching out on info they need

Finally after daily followup calls to customer care, i received my router !

Unfortunately wall connector cable is missing as usual O2 stuffs which means i need to call customer call and daily followup for a new ticket and monitor it again by reminding to send it to me at the earliest .

Looks like i work for O2 :)

My contract submission date - 16 Aug

My activation date - sep 07

Router delivery date - Sep 09

Actual usage of internet after signing 24 months contract - Undefined as still awaiting complete delivery of accessories! 

Hello @Sudhir Shetty ,

the order for the accessories has already been placed and should be shipped to you.

Kind regards, Sven

Hi @o2_Sven  After all the firefighting for all these days managed to get router and cable delivered but without a surprise, its not working.

I connected the rpouter and the power light keeps blinking which means no internet even after the connection, any ways to resolve it, tried connecting technical team , they sent me a video , its not fixed after that as well, Any solutions ?

Hello @Sudhir Shetty ,

have you had any further contact with the technical department concerning the issue, is it maybe already resolved?

Kind regards, Sven

Hi @o2_Sven Thanks for asking.

No luck, chasing everyday, there is a technical ticket raised, awaiting the visit now.

What kind of servic is this, More than a month without net connection, still no answers from the technical team ot anybody ?

No wonder you got a real bad rating!

Hello @Sudhir Shetty ,

according to my info, the issues with the line were fixed on the 22nd and you were also contacted at that point. Is everything running now?

Kind regards, Sven