I called English support at 8:40 and waited for 40 minutes although the robot said the waiting time is about 10 minutes.
I am a new customer. My cable (TV antenna) connection should have been activated yesterday, 18.10.2023. now i have my full profile available on the website and i can see that i have an active internet service.
Although my router, FRITZ!Box 6690, says there is no connection. It blinks 2 times with “Power” LED, then waits 2 seconds, and repeats.
I moved in the apartment after the people who had a contract with O2 here previously. The internet was working when i moved in, but then they deactivated their contract, i bought the router from them and ordered my own contract.
Yesterday was the activation date but i saw nothing when tried to visit any website. I tried O2 service mobile app, but it only could offer me factory reset. I did that, and nothing changed
27.10.2023 15:55 o2_Katja: verschoben aus DSL, Kabel & Glasfaser: Router, Software, Internet & Telefonie