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I've been in Germany for two weeks.  Before coming to Germany, I created an account at O2 to get a router.  However I have problems accessing my account.  When I do it from an Internet browser, I can access the account, but I cannot access any of the sections of my account, as it will always be directed to the forum section.

if I Try to access it through the app, I cannot directly access it, since there is always a message saying that there are technical problems.

i know the account is working since I got emails related to the Router and activation of the Connection and actually I received my router but I don’t have any access to my account.

You need to register with your telephone number.

You need to register with your telephone number.

I think the problem comes due to the initial registration process I did it with my Spanish mobile number since at that time I hadn’t a German one.

When I arrived to Germany, I got a prepaid number and an account associated with this number which I have complete access to it.

You need to create an account with the number that relates to the contract. Prepaid is a separate account and the one you created with a Spanish number will just be a community account.

You need to create an account with the number that relates to the contract. Prepaid is a separate account and the one you created with a Spanish number will just be a community account.

The internet is going to be set on the 21 of Sept. until then as the number is not activated I can’t use it for creating an account right? I tried it with the rufnunmer reflected in the contract and it says this number doesn’t exist.

 

Correct.

Correct.

Thank you so much for your help, I thought that I could have access to my account from the day I applied for the DSL. :) I wish you a lovely evening.

Hi @Marmursan 

welcome to our community. :relaxed:

Glad to hear you are satisfied with the assistance of @bs0 (Thank you :bouquet: )

If there are further questions upcomming please do not hesitate to get in touch with us again.

Greeting

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