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Tariff change

L
Rang

Hello O2 team,

I currently have O2 DSL M connection and would like to change it to O2 my Home  L. How can I change this? I tried to do it online through my account but it was unsuccessful. I was getting some errors doing it via my account.

Also do I have to pay the connection price (Anschlusspreis) since I already have an O2 DSL connection?

 

Thanks,

BR,

Abishek.

edited by Joe Doe: moved from o2 DSL Vertrag&Tarife zu English DSL broadcast

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Lösung von o2_Andrea 8 October 2020, 09:20

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18 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Laabi3 you can change the tariff over the hotline or here over an o2 moderator. I strongly recommend this for you over o2 moderator here.
You don’t need to pay a tariff change fee, because you change to a higher tariff. Did you have a rent o2 router (what model) or an own router?

An o2 moderator will visit this thread in 2-3 days. Best regards.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
L
Rang

Hello Joe,

 

I have an O2 home box with my DSL M connection. So I dont think I require a router.

 

Thanks,

Laabi3

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@Laabi3 Ok. Wait now some days for a moderator. Have a nice Sunday. Best regards.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Matze

Hi @Laabi3 

We can upgrade your contract 4 free. The contract period then starts again with new 24 Month.

At this point I would like to briefly refer you to the product information sheets that are available on our web portal via this LINK  

If you want us to take further steps just get back to here and give us the go to upgrade your tariff.

If there any question left unanswered dont hesitate to conact us again please.

Best Regards Matze 

https://g.o2.de/wcr
L
Rang

Hello @o2_Matze 

I have taken a look at it. Yes, I would like to shift to O2 DSL L connection. Do I also get the discount for the first 12 months since I am already an O2 customer?

Please let me know the next steps

Middle of next year: I might also shift my apartment. Is it also possible to take the connection with me to my next address?

 

Another request:

Also, I have tried to change the billing information to be sent to me via email instead of post. However, this was not possible and I keep getting it via post. Can you also change it that I get my billing information via email?

 

Thanks,

Laabi3

o2_Andrea
Benutzerebene 7

Dear @Laabi3  ,

 

I have sent you an offer for the o2 My Home L to the email address we have on file. What do you think about it?
If you like the offer, you can order it directly via the link in the email, just click on the button in the email "extend contract".

In accordance with the transparency regulation, I would like to draw your attention to our product information sheets, which you can download at www.o2.de/produktinformationsblatt . There you will find all product details listed again (without discounts).

 

You can take your connection with you to your new home, provided we can deliver there. We may not be able to deliver there at the same speed as at your current address. But you would be informed about this when you apply for the move. If you already know your new address, you can enter it in our availability check and see what is possible there.
I cannot offer you a discount over 12 months at the moment, this discount is valid for new customers with a new DSL connection, not for existing customers.

 

We don’t offer the sending of invoices by email. Alternatively, you can switch the invoice to the online portal for download and then download the invoice in pdf format.

 

Kind regards
Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
L
Rang

Hello Andrea,

 

The offer seems ok. However, I dont want to take the router option since I already have one. I am not able to remove it.

Can you please send the offer without the router option (zusatzoption)?

 

Thanks,

BR,

Laabi3

o2_Andrea
Benutzerebene 7

Dear @Laabi3 ,

 

the router you are currently using is no longer free of charge (we no longer offer this at our current rates) and will be charged at 1.99 Euro per month.

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
L
Rang

Hello Andrea,

I thought the homebox option was not counted since I had paid for it as one time payment (around 50 euros before tax) at the beginning of my contract. Can you please explain why this option needs to be included again?

 

Thanks,

BR

Abishek.

o2_Tobias

Hi @Laabi3, 

 

thanks for your request. 

 

Also with your current DSL-tariff “o2 DSL M” your router “Homebox 2” is charged with 1,99 € per month. The 49,99 € that you payed at the beginning of your contract was only the one-time activation fee for the router. 

 

Of course, you can keep your router. We will not exchange your router. But the monthly payment of 1,99 € will stay the same. 

 

If you like to accept the offer of @o2_Andrea, just feel free to press the button “Vertrag verlängern”. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Andrea
Benutzerebene 7

Dear @Laabi3  ,
 
I am happy that you like my offer! :grinning:
I have extended your DSL contract by 24 months and changed the tariff to o2 My Home L on 23.10.2020, which is the earliest possible date. ✔
 
The extension of the contract and the change of tariff will be confirmed in writing. In the attachment to this e-mail you will also find, among other things, a revocation instruction. So if you decide to change your mind after all, that is no problem. The extension of the contract and the change of tariff can be cancelled within 14 days.
 
Have fun with your new tariff!
 
Kind regards,
Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @Laabi3 ,

 

your contract was renewed a while ago. So I wanted to find out whether everything worked out as desired and if you are satisfied with your new tariff.

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
G
Rang

Hello! Currently I have the contract for the O2 DSL Classic S Professional and I would like to change to a XL tariff. Not necessarily a professional plan, since I don’t even know what’s the difference.

Can I do this online and how long does it take for the plan to start working? I have the fritzbox 7490 router.

 

Thank you!

Best,

Gabriela

o2_Lars
Benutzerebene 7

Hello @Gabriela S.,

unfortunately we co not offer the change of tariff für DSL contracts online. If you like, we can send you an offer :-)

Please have a look at the internet availability check for your address. If a o2 my Home XL with up to 250MBit/s is available at your address you will need a new router to reach this speed. The Fritzbox 7490 supports DSL speeds of upt to 100MBit/s, for higher speeds you will need an appropriate router like fpr example a Fritzbox 7530 or 7590. If you want to rent a router from us, this is possible, you can also use a suitable router that you bought on the free market.

Just tell us what you like, I am sure we will find an offer :-)

Regards,

Lars

 

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
G
Rang

@o2_Lars I already checked and it is available! Can you please send me an offer with and without the router? My email is xxx
Thank you so much!
Best,

Gabriela

 

Edit by o2_Andrea: Emailadresse entfernt - Datenschutz

o2_Andrea
Benutzerebene 7

Dear @Gabriela S. ,

 

you received an answer from me here:

 

Please do not post your request several times here in the forum. This unnecessarily prolongs the waiting time for you and other customers.

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Michi

Hi @Laabi3,

 

the upgrade is working fine for you? Everything is okay? :blush:

 

Best regards,

Michi

L
Rang

Hello Michi,

 

Yes, it is working fine. Sometimes, the internet connection goes off during the day for five minutes. This occurs once or twice a week.

 

Other than that, everything seems good.

 

Thanks,

Laabi

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