Hello,

I have a problem that I need urgent help with, I registered with my email (not this one) and ordered and paid for new DSL connection, however now I cant log in with my email, (error message username does not exist).

with this I also cannot follow up on my order status as there seems to be a problem with it.

I posted the issue here but there was no reply

what was supposed to be a simple order turned to be a complicated problem, please reach out to me to provide more information, thank you!

Edit o2_Lars: Merged with existing topic

The data of the previous tenant is required for the identification of the telephone line. If there is no response to the request, it will delay the processing accordingly.

See also:

https://www.o2online.de/service/internet-einrichten-aktivieren/

Hello,

I cannot provide this information as I don’t have access to it, I need help in resolving this, I can’t speak german, and can’t log in to the website, the internet availability check says I can get the speed I ordered, its already been almost a month since my order!
 

Hello @kajow.wage and welcome to our o2 community :-)

If you have ordered a new DSL connectio nwith us it in some cases may happen that we ask for additional information in order die speed up the activationg process.

IN cases like this I recommend to get in touch with our DSL service as soon as possible over a channel that offers a realtime answer like our hotline, chat or WhatsApp. Since it may take some time until we can look into a thread in our community it is not  really the best possibility to contact us if an urgent matter appears.

Were you already able to contact our service team? Or are there still open questions? that we may answer? :-)

Regards,

Lars