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Internet contract cancelation

O
Rang

Hello, 

I live in Marburg as an Erasmus student. Since I don’t have any internet at the dorm, I tried to buy Internet from O2. However, because of the current situation, I’m not sure I’ll be here as I planned before. Therefore, I wanna cancel my contract. The appointment will be 30th of March. I’ve been trying to get contact with O2 to cancel it… DSL is not arrived… phones are in German… I don’t know what to do… Can you pls help me?

7 Antworten

B
Rang
Benutzerebene 7
Abzeichen +1

For contracts concluded online or by telephone, there is a statutory right of withdrawal within 14 days from the date of receipt of the order confirmation. With the order confirmation you should have received the cancellation policy with the sample cancellation form, which states how you can withdraw the contract.


If the contract was concluded in a local shop, there is no legal right of withdrawal.

O
Rang

Hi,

I went to the local shop which is a distributer of O2.  I made the contract there. Like 2 days ago, I went to the shop to cancel it, but they were semi-closed. I had to call them and talk to  them. They said it is not possible to cancel contracts from the shops, but they are okay with it. Also, I don’t have that kind of document. I talked with a lady on the phone to confirm my application on Monday.

So… right now, I am confused. Is there any way to contact and tell about my situation… because like if it’s not the virus, then I’ll be here till end of July… but now I will have to go back to my country… god knows when.

Thanks for the help btw.

B
Rang
Benutzerebene 7
Abzeichen +1

If the shop agreed to cancel your contract out of goodwill, we should assume that the shop personnel did what is nessary.

Maybe you wait some days for an o2 moderator who might check this for you.

o2_Tobias

Hi @Oezaltun,

 

I regret that the corona-virus is confusing your stay in Germany.

 

I just have sent a private message via @o2_Support to you. Please reply there to my request.

 

Thanks a lot.

 

Loving greetings,

Tobias

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o2_Andrea
Benutzerebene 7

Dear @Oezaltun ,

 

so far, I have not received any feedback from you on my private message, has your concern been resolved?

 

Kind regards,

Andrea

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O
Rang

Hi Andrea,

I believe that I canceled my contract since I was called by O2 and after a bit talk I was told that my contract is canceled. 

However, I still have the DSL and I don’t know what to do with that. Also, Tobias told me that I should send a letter about my issue but I don’t think it is necessary anymore after the phone talk. 

So… what should I do with the DSL?

So sorry to reply you late…

Thanks for all the help! You’re really the best on online helping :)

Sincerely,

Mine.

o2_Giulia

Hello @Oezaltun,

 

your contract is already cancelled, this was also confirmed to you by letter on April 20th. If you still have the router, please send it back to us. Please use our return portal to return your device: http://g.o2.de/GAF Here you can also print out a return label or download a mobile package label as a QR code. The return shipment is done with DHL and is free of charge.

 

Kind regards

Giulia

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