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I can not find my Festnetznummer

  • 12 November 2020
  • 9 Antworten
  • 355 Aufrufe
L
Rang

I am leaving Germany and the new tenant of my flat wants to keep the DSL O2 contract, but I can not find the Festnetznummer to make the process by MeinO2 …. I have also checked my bills and router…. and the MeinO2 i am using is the one associated to my mobile phone

Please let me know how can I access to this number!

thanks!

Edit o2_Lars: Transfered from Wohnzimmer to English/Broadband

 

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Lösung von Joe Doe 18 November 2020, 18:04

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9 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@liliczrz Your landline number must been on your bill. Other thing. What exactly router you use?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
Benutzerebene 7

Hello @liliczrz and wlcome to our o2 community :-)

As @Joe Doe already stated, you will find your landline number on every DSL invoice. If you do not have access to the invoices you can alspo habe a look at the web GUI of the router, you should see your lanline number there also.

If there are still open questions just ask, we will answer as soon as possible :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
L
Rang

Dear O2_Lars,

 

I called O2 last thursday and it supposed they sent a letter with the number and a code, but I have not received anything..

what is the GUI of the router?

Regards,

Liliana

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@liliczrz what router you exactly use?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
L
Rang

well, now the new tenant doesn't want to take the contract …. could you explain what to do to cancel it?

 

Regards,

Liliana

L
Rang

however I have the router O2 homebox 2 6441 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@liliczrz here you must find your o2 land line number in the Router menu.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Lars
Benutzerebene 7

Hello @liliczrz,

was @Joe Doe able to answer your questions? Or is there still anything that we might shed some light on? :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
L
Rang

hi!!

is fixed! thank you for your answers! :)

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