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DSL contract termination

T
Rang

Hello O2 community,

I have an DSL contract which was supposed to end yesterday. But today morning thru O2 app I notice that the contract has been automatically extended for another one year.

For the termination of DSL contract, I had sent the contract termination letter well in advance (6 months before) and O2 also acknowledged me by sending a letter.

so why did the contract renew automatically without my consent? I do not want O2 DSL contract anymore. How do I proceed? Can anyone please suggest?

 

Thanks and Regards,

TK

 

Edit o2_Vivian: verschoben DSL Vertrag & Tarife → english o2 community: broadband/DSL

 

 

4 Antworten

o2_Manga

Hi @Thyagu 

welcome to our community. :slight_smile:

Your cancelation request was completely in time and usually the line should be deactivated by July 26th 2021. Because of scheduling problems the new termination date is August 2nd 2021. But you will only have to pay up to the regular ending the rest of the time will be credited.

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
T
Rang

Hello Magna,

Thanks for the information, now I need to send back the Router to O2. what is the procedure and which address should I send it to? 

I tried searching in the forum but couldn't find the address (end up with 404 failure code).

Thanks and Regards,

Thyagu

 

 

B
Rang
Benutzerebene 7
Abzeichen +1

Please use the o2 DSL returns portal.

o2_Manga

@Thyagu 

is everything okay with the return slip? Did you succeed by using the link @blablup gave you?

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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