Warum O2
Warenkorb
 Service
Gelöst

DSL connection move support in english and can i pause my DSL connection contract?

D
Rang

Hi ,

 

I have few queries,

  1. I am moving from my old location to new, Have to check on DSL move. But in the website it says “Order is being processed, wait for 48 hours and its constant tried after 48 hours no luck!.
  2. I would like to know O2 customer service contact who can support me in English, as i am just a beginner in German language, cant speak German.
  3. I am moving to new location where I dont need O2 DSL connection for 2-3 months may be, can i pause my billing? I have taken postpaid DSL 2 year contract connection 

 

Your help would be appreciated.

Thanks!

 

Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

icon

Lösung von Bollermann 5 November 2020, 08:29

Zur Antwort springen

3 Antworten

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

It's not possible: 

https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/i-m-moving-out-and-the-new-tenant-is-opening-a-new-contract-do-i-need-to-cancel-my-contract-533833

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
D
Rang

Thanks!! it helped :)

one more! Am not able to place connection move from O2 website it says “Your order is still being processed. In individual cases this can take up to 48 hours.”

Can i get any english customer support contact?

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

 

https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/how-to-move-your-dsl-connection-to-a-new-appartment-527526

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica