Hello O2 team,
I moved into a new apartment on 31.05 and the Also took my existing connection along with me. The technian came and did his job and said the internet would start working in some time. But unfortunately it didn't. I registered a complaint and another technician came on 05.06 and said the problem is not from them. He even showed me "internet erricht" on his device. I called the customer care, Hotline, tried everything but still the internet is not working.
I use my own router and with this same router and same setting it was all working fine in my old flat for the past 10 months.
I am using TP-Link w9980b vdsl router. I tired the setting in VDSL mode in Vid number 7 and VID 11. My zugangsdaten also I entered it only by copy pasting it and I believe I can't go wrong there.
When I I called your technical support they are saying they can't help me. As I haven't taken one of your routers.
I request you to kindly help me in this regard.
Thanks
Madhu Nikaash, Yellapragada
Gelöst
Internet not working after moving to a new apartment
Lösung von o2_Lars
Hello,
as far as I can se we sent a router to you on the 13th, that router apparently came back to us, a new router was sent to you just yesterday and according to our data should have been sent to the right address now.
Regards,
Lars
Zur Antwort springenas far as I can se we sent a router to you on the 13th, that router apparently came back to us, a new router was sent to you just yesterday and according to our data should have been sent to the right address now.
Regards,
Lars
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.