Dear O2 Team,
I recently contacted your customer care team to extend my O2 Grow Online contract, as I have also an eSIM with plastic sim with same number, and I was informed that I should call to ensure I receive the eSIM free of cost. The representative updated my tariff to the O2 Mobile L Online 2024 plan.
However, when I log into the O2 app or website, it still shows my old contract as active (nicht gekündigt) and asks me to extend it. At the same time, my new tariff is also showing. I’m concerned there might be a mistake, and I don’t want to end up with both contracts active and be double-charged.
Could you please confirm if my old contract has been canceled or properly replaced by the new tariff? I would appreciate written confirmation of my current active contract status.
Thank you for your assistance!
Kind regards,
Ravipal Singh Chauhan
