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Internet speed is getting very slow

Wutian
Rang
Dear Sir/Madam, The internet in my flat is getting very slow recently. Especially the outcome signal is extremely slow, for example, even send out an email takes a while. Could you please check what happens with my internet? Or you kindly tell me what should I do. Thank you very much.

Best

19 Antworten

o2_StefanX
Benutzerebene 7
Can you post us a result from a speedtest?

regards

Stefan

Wutian
Rang



1 Anlage
Wutian
Rang
Hi, this is the speediest of the internet in my flat. I even could not upload this speediest image at home. Could you please check what is the problem?

Thank you very much and I look forward to your reply as soon as possible.

Best

Wutian
Rang
Hi, I have posted the speediest of the internet in my flat, can I get your further help.

look forward to getting your reply.

have a nice day.

o2_StefanX
Benutzerebene 7
I cant connect to your router. You use our Homebox?

Regards

Stefan

Wutian
Rang
Hi Stefan,

Thank you very much for your reply. No, I use the box from your company "the normal O2 box". So it seems the problem is obvious. What should I do?

Thanks again.

Best,

o2_StefanX
Benutzerebene 7
I have placed a ticket to our technicians to check the line. You will become a SMS with a link to keep up to date.

Regards

Stefan

Wutian
Rang
Thank you very much.

Wutian
Rang
Hi Stefan,

Last Thursday (1.03.2018) your colleague called me and informed me that your company will send a technician to our apartment to fix the DSL problem in the morning on Monday (yesterday, 5.03.2018). I was waiting at home for the whole day, but nobody was coming. Yesterday afternoon, I received a message from O2 team that my Ticket 6971477 was finished!!! I called your hotline, but it was a machine answer. The internet in my apartment was completely defect since last Friday. I thank you very much for your help but I have to complain your company's service. What should I do now? I really appreciate if you could ask your company to send a technician to help us as soon as possible. 

Look forward to getting your help and thank you very and have a nice day.

Best

o2_Lars
Hello @Wutian,

I just had a look on your DSL connection, it looks stable to me and I can see no disconnects. So it seems to me the issue has been solved.

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
Wutian
Rang
Hi, good morning. I received a O2 homebox from your company and I replaced the old one. Now everything goes fine. Thank you very much for your kindly help.

Have a nice day.

Best

rakeshkachhadiya
Rang
My Internet is super slow since last 1 month. I dont know, what should i do ?. Helpline is super shitty.

Sächsin
Rang
Have you already done a speed test?

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
rakeshkachhadiya
Rang
To test internet speed. it should be able to open a webpage. its super slow, i am opening one single page after 5 minutes.

rakeshkachhadiya
Rang
Your O2 internet speed is super shitty, i would never make again contract with O2. i was happy with Vodafone and their service. Never had complain in past 4 years.

Sächsin
Rang
Then please call the troubleshooting hotline
Service number
fault reporting

O2 DSL phone
0800 52 51 37 8 Free of charge
Call this free phone number at the service number used by your mobile phone for troubleshooting. U. the router will be restarted and the calls from the landline will be broken.

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
A
If you are a customer of vodafone why are you spaming this forum and wasting or time?

We are customer and try to help peopel that need help and want that help.

rakeshkachhadiya
Rang
I am not customer of Vodafone. I have O2DSL and my dsl router number is 030 xxxxx968.:)

edit by Sächsin: Öffentliches Forum, bitte keine privaten Daten posten!

rakeshkachhadiya
Rang
Thank you Sächsin. My internet started functioning working better again.:)

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