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transfer o2 number to another company

  • March 9, 2019
  • 7 Antworten
  • 112 Aufrufe
K
Besucher:in
Hello, I would like to transfer my o2 number to another company. Can you please help me by releasing my phone number?

Thank you

Lösung von o2_Jan

Hi @kjsmi,

I have now cleared the porting order for your phone number, this means that your new provider can now import your phone number.

Please make sure that all your customer data at your new provider exactly matches your current data at o2 (even if there has been some updated data like a new address in the meantime) to ensure the transfer will work.

Also, please make sure to keep the phone charged with at least 24.95 EUR, as this is the sum you will be charged for once the transfer has been successful.

Best regards,
Jan.
    Zu diesem Thema können keine neuen Antworten hinzugefügt werden. Du kannst gern ein eigenes Thema erstellen.

    7 Antworten

    o2_Jan
    • o2_JanTeam
    • Lösung
    • March 9, 2019
    Hi @kjsmi,

    I have now cleared the porting order for your phone number, this means that your new provider can now import your phone number.

    Please make sure that all your customer data at your new provider exactly matches your current data at o2 (even if there has been some updated data like a new address in the meantime) to ensure the transfer will work.

    Also, please make sure to keep the phone charged with at least 24.95 EUR, as this is the sum you will be charged for once the transfer has been successful.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    K
    Besucher:in
    • kjsmi
    • Autor
    • Besucher:in
    • March 9, 2019
    Hello, I have checked my data and I have loaded 25 euro to my account. What is the next step? Thank you.
    o2_Jan
    • o2_JanTeam
    • March 9, 2019
    Hi @kjsmi,

    as far as o2 is concerned, all necessary steps are taken.
    You can now ask your new provider to import the number.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    K
    Besucher:in
    • kjsmi
    • Autor
    • Besucher:in
    • March 9, 2019
    Thanks Jan! Have a great day!
    o2_Jan
    S
    Besucher:in
    • sheyigold
    • Besucher:in
    • March 11, 2019
    d seryTWH
    S
    Besucher:in
    • sheyigold
    • Besucher:in
    • March 11, 2019
    Hello, I would like to transfer my o2 number to another company. Can you please help me by releasing my phone number?
    0176xxxx678

    regards


    Edit o2_Flo: Personal Data anonymized!


    o2_Jan
    • o2_JanTeam
    • March 12, 2019
    Hi @sheyigold,

    since your request is already being taken care of in this thread I'll close this one in order to avoid any confusion within the communication.

    Best reagrds,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
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