Hi @sheyigold,



thanks for your request.



I just have released your number now. The number is now ready for porting to another provider.



Please contact now your new provider.



The porting will be charged with 24,95 €. Please make sure that you have this amount on your prepaid-card.



After the porting, you may also transfer the rest of your loaded amount to your bank account. To do so, please use this document: https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf



I hope this information is helpful for you.



Loving greetings,

Tobias

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Thanks for your help, please kindly provide an email address i can forward the filled form to, so as to claim the remaining the amount into my account.



Best Regards

Sheyi

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Hi @sheyigold,



this document needs to be sent in by mail, you can send it to the address provided in the pdf:



Telefónica Germany GmbH & Co. OHG

O2 Prepaid-Kundenbetreuung

90345 Nürnberg



Best regards,

Jan.

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