Archive: English O₂ Community

I sent my payment from a different bank account and forgot to put the correct reference number for my payment. I have paid the right amount but it seems that you are having trouble to locate my payment. Let me know whom should i contact with my payment details so the transaction can be located and added to my account. Edit o2_Larissa: moved to English o2 Community: Mobile

hello!  Please, it has been almost 2 weeks since you ordered my iphone pro max 256, I am excited to have it now, but there is no information, when I enter to see the status of my order, it says that there are no pending orders, or sometimes my day error, please help me, thanks for your support, regards

I had ordered the Pixel 6 on 21/10/2021. And the order status is still pre-order. It has been more than 20 days and there is no update on the order status or the Shipping. Can I please get some information on this, as it is becoming ridiculous now!

Hello all, i currently have two products:* O2 my Data Spot Unlimited - I’ve had this for a year; however it was too slow, and too unreliable* O2 my Home M - I bought this service because it said it was 50mb/s, and it was from the landline tariff section(it also said it was compatible with my home spot)So after spending a year with the O2 homespot LTE, it was time to upgrade.  When i was going through the tariff options i chose “O2 my Home M” which it said was compatible with my current o2 homespot.  I was wondering if i had to plug the home spot into the wall, or if there was further instruction on how this would work?  Either that, or did i just order something i already had? 

HelloI would like to port from O2 to Mobilcom Debitel. I have an existing O2 prepaid number.O2 number : 0176-*****665If you can guide me, that would be great.Many thanksDavid

Hi!last month I ordered an Ipad and I have been charged twice as I payed on 04-11-21 and I was charged again on 05-11-21.Please let me know if that amount will be returned or managed in the next month invoice.ThanksEdit o2_Larissa: moved to English o2 Community: Mobile

i finish my contract in september 2021 …. every month until now november i get invoice on email. why do i have to pay ? what is going on with you people in germany ? you are not normal or what?

Hello! Can anyone at O2 explain this???Along with worsening the connection speed month by month (now I can barely reach 5 Mbit/sec - yes, Mbit, not MByte!) I am now greeted with a sudden increase in tariff. I want to get out of this contract ASAP! I want to get rid of you, I want to move to a more serious operator. Your service is a joke!Edit o2_Larissa: moved to English o2 Community: Mobile

Dear support team, I'm on a prepaid card and have been using it for a long time. Today when I unsubscribed o2 my Prepaid M and tried to buy  o2 my Prepaid S, it kept showing error message “ Your order could not be carried out. Please try again later or contact our prepaid customer service. ”  Could anyone help? Thanks in advance.JosephEdit o2_Larissa: moved to English o2 Community: Mobile

Due to my Requirements (work and not only) I would like to have a Static IP (FESTE IP).I as private, can I order the Office/Business packets?

Dear O2 Team,  I have ordered online O2 My Home M  on 2nd November. today is 10th November, but i have not received any Home spot device or sim card, while my neighbors got them within 3 days. can you please kindly check what happened to my order, and why it took so long. my order number is : XXXX best regards Palwasha Edit by o2_Juliane: removed personal data / order number and moved topic to correct board.

My name is Nwandeng Julius Ukum, please I dont have internal connections for 2 days no data app coming on my screen  (Moved to our english community, o2 Michi)

Hello! I order an Iphone 13 online, with the o2 Free Unlimited Max Online (2021) plan. Yesterday I received the phone but there wasn’t any sim card inside the box. What should I do now?  Order number:WSHW424XXXOrder date :05.11.2021 Edit o2_Larissa: moved to English o2 Community: Mobile and personal data removed. Please note that our o2 community is a public forum and therefore do not write any personal data

homespot can't connect to the internet. the homspot works well the card for some reason can't connect. I tried restarting, putting it in another device with no results. I would ask for help in this.edit o2_Manga: verschoben zu Englisch

I don’t need the DSL anymore i will be in a vacation for a few months. Can you help me terminate my DSL? I have no contract.Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

I cannot confirm my email. please help!

Good morning, I have a contract with O2 which I know the number, but I realize that while I was prolonging my contract, at the end I did a new one. For this new one, I cannot find the contract number - I do have the monthly bill which does not have the contract number + I have my new suppose handy Number. Can anyone help with my contract number, so I can register in O2 properly and manage my account? Thanks, Ricardo Edit o2_Bianca: Post moved to: English Community mobile

Hi, I received the AcceptEmail but I do not have an online banking account to pay my deposit. Can I pay in another way? Thank you. 

Hello, how do I let O2 know I paid my overdue invoice??  

Hello! I've changed my mind about acquiring this Google Pixel 6 pro, so i'd like to cancel this order, so I can make the process again for the other phone I'd like to buy. I alredy sent two emails to: widerruf@cc.o2online.de with the papers filled with my request but I stil haven’t got a reply. That was already a week ago. What should I do now?I recieved the postpaid SIM card which I already cancelled at the o2.de/retoure website. Should I sent the Willkommen bei o2 pack by mail?My german is not that good, so english help can be highly appreciated. Thanks for the help!Edit o2_Larissa: moved to English o2 Community: Mobile

Hello,I received my simcard, then tried to register online but I’m not receiving message or temporary password. Can you check why. Thank you.Edit o2_Larissa: moved to English o2 Community: Mobile

Hello Community,I got a postpaido2 simcard in October and wanted to know how the billing is processed? I wasn’t charged for the last month. So is it quarterly or semiannual? And if so, how can I change the payment to monthly?Thanks!

I am receiving this msg everytime I try to login. “Due to technical problems, your data can not be loaded in Mein O 2 at the moment. Please try again later or alternatively try in the  Mein O 2  app .” It is getting really frustrating now. Edit o2_Larissa: transfered to English o2 Community: Mobile

Hello,Could you please release my number for portability to another provider. I have a pre-paid plan.Thank you!  (Moved to our english community, o2 Michi)

Vor einigen Tagen habe ich angefangen, o2 my home M (LTE) zu nutzen.Wenn ich dieses Produkt wählen, erwarte ich mindestens 20Mbps der Internet-Geschwindigkeit.Aber die Realität ist weniger als 10Mbps im Durchschnitt.Vor allem abends, wenn ich das Internet hauptsächlich nutze, sind es im Durchschnitt nur 5 Mbps.Es ist so schrecklich... als ich gestern ein Fußballspiel gesehen habe, war die Qualität des Streaming so instabil. Natürlich kann ich das Online-Spiel nicht spielen.