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Archive: English O₂ Community

  • 1,467 Themen
  • 4,339 Antworten
1467 Themen
manith
Neuling
manithNeuling
gefragt in Archive: English O₂ Community
Cancellation of my O2 contract

Hi I am using O2 DSL L ALL in package from 22.12.2015 onward. This month end my visa will expire and my management Decided to send me back to India for another assignment. IN online I requested for cancellation of my O2 contract by this month end (I will be flying back to India on September 30th). After initiating the cancellation request I received a message from o2 and says did I have to call "08005900050" phone number. It was German number no "English option which not available. Could you please help me this, I am having the Following documents to showcase did I am going back to my India. 1. India passport with German visa (work permit). 2. E mail communication from manger. 3. Mail communication for flight ticket booking for the return travel. Regards, Manith

1290
manith
Neuling
vor 8 Jahren
Mariusz Kwiczala
Neuling
Mariusz KwiczalaNeuling
gefragt in Archive: English O₂ Community
Abschalten - ein großes Problem mit mainem Router

Hallo, Ich habe ein großes Problem mit meinem Router. Ich habe keine Internet je 5 Minuten!!! Der schaltet sich ab... Ich habe neuen Router seit paar Wochen und seit erstem Tag habe ich Problem. Mit der älter alles war ok. Jetzt es ist nicht wichtig, welche Geräte ich nutze: Handy, Notebook oder Komputer, mit dem Kabel oder Wi-Fi, jedes Mal habe ich diese Problem. Ich kann nicht on-line banking machen. Ich brauche Internet auch zur Arbeit! Bitte, schicken Sie mir neu. Es dauert so lange Zeit... ich habe schon fast alles probiert, aber ich kann nicht mehr machen. Mit freundlichen Grüßen, Mariusz (ich spreche nur englisch\polisch) Technische Daten: 1. ping do router ma 4% pakietow utraconych %% ping -t 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Request timed out. Reply from [color=#1155cc]192.168.1.1: bytes=32 time

1853
Jogi
Superstar
vor 8 Jahren
Alexschuhrk
Neuling
AlexschuhrkNeuling
gefragt in Archive: English O₂ Community
Payment

I have orange highline email in my o2 account .... it states that the money will be coming off my account between  the  06/09 to the 09/09 so why send me an email on the 3/9? Best regards lex

992
Alexschuhrk
Neuling
vor 8 Jahren
gali
Neuling
galiNeuling
gefragt in Archive: English O₂ Community
Leaving Germany. How to terminate it??

Hi! I'm trying to cancel my DSL contract, and I understand that I need some kind of letter of agreement that the company is allowed to charge three monthly fees as a replacement. Where can I find this form? There's a template? What does it mean? That after cancellation i pay 3 months? Or I still get internet and the contract will be terminated in three months? I don't have the deregistration from Germany. I do have the registration from my new city of residence.  Is that enough? If not, what should I do? I'm very lost, please help Best regards Gali

1390
gali
Neuling
vor 8 Jahren
Adeel5286
Neuling
Adeel5286Neuling
gefragt in Archive: English O₂ Community
Cancellation

Dear o2, I sent a letter to inform you that I will no longer be continuing with my DSL contract after next month (ending after September) as I am moving.  I also informed that the modem will be sent once I am ready to move. I am not in the country at the moment and I received 2 calls from yourselves, I picked up but there was no response. Can you please contact me via email and let me know what's happening. Thank you, Muhammad Adeel Irfan

1300
Adeel5286
Neuling
vor 8 Jahren
sampath
Neuling
sampathNeuling
gefragt in Archive: English O₂ Community
O2 is not Responsive ? for Terminate contract

Hello, I had signed contract for 2 years - DSL internet. Ending on april 2017. I wanted to terminate in September 2016, and I sent Written letter, signed and Faxed to them, Sent via Email. But I havent received any response from them úntil now since last 15 days. Very pathetic customer service i feel. Very poor customer service. Please let me know if there any other means to Terminate Contract ? thanks sampath

5411
Klaus_VoIP
Legende
vor 8 Jahren
lesautres
Neuling
lesautresNeuling
gefragt in Archive: English O₂ Community
Wann funktioniert meine Internetverbindung?

Es tut mir leid, dass ich schreibe Englisch, weil ich nur ein bisschen Deutsch schreiben kann. Ich hoffe dass, Sie können Englisch verstehen. 18.06.     I booked the O2 DSL All-in M 28.06.     I received the contract and got an technician appointment on 08.07. 08.07.     I took one day off from my annual leave for waiting the technician because the time window is too big. A technician came and did something I don't understand with the port, and left without checking the Internet works well. He told me that it might not be activated at the same time. I tried to connect and failed. Then I asked online-chat service for help. The service told me the activation time was 12:00-16:00 so I could wait for a while. However in the evening it still didn't work. 20.07.     I got another technician appointment on 23.07 after I kept reporting this problem for nearly two weeks. 23.07.     Yes I took another day off from my annual leave due to the quite big time window. A technician came and did s

2555
Klaus_VoIP
Legende
vor 8 Jahren
reddytronix
Neuling
reddytronixNeuling
gefragt in Archive: English O₂ Community
Internet is not working

DSL router is showing info as red and rest all in green. Have tried restarting router and checked all connections but internet is not working. Please fix this issue asap as it is difficult without internet to work

1341
Klaus_VoIP
Legende
vor 8 Jahren
tobyleah
Neuling
tobyleahNeuling
gefragt in Archive: English O₂ Community
Router not working

Hello, Spontenously my internet stopped working!  It was functioning OK until the middle of June with proper connections.  However, now, the Internet does not work. The router displays only below lights: 1. Power : Green 2. WLAN: Green 3. LAN: Green (when connected to Laptop, otherwise remains off) 4. DSL --> NO LIGHT 5. INTERNET --> NO LIGHT. Router Model: Homebox 6641 The internet does not connect at all. Can someone please help me what to do? I tried to connect cables again, Install softwares again, change PIN, Factory reset of Modem. But still nothing works. I tried to call contact centre multiple times over the last few days, but after holding for between 30 minutes to 1 hour at a time, we were NEVER able to speak to an actual person.  We also do not speak German. Any tips what can be done next, will be helpful.Please help!!! Thanks Toby

2262
Klaus_VoIP
Legende
vor 8 Jahren
MariaFresia
Neuling
MariaFresiaNeuling
gefragt in Archive: English O₂ Community
NOCHMAL DayPack berechnet trotz deaktiviert Datenroaming!!!

Hello, I am sorry for writing in English, but my German is not good. I am really disappointed with the service I am getting from O2. I went abroad at the end of June and AGAIN I see on my rechnung 5 times the day pack for the data roaming, although I haven't use any data (only with the wireless at the hotel). It happened to me already few months before, and I chat with someone in O2 to complain, and they convinced me that it was my fault. This time I disabled the mobile data at the airport in Germany and I am sure I didn't switched them on for the whole trip. I am trying to disable the service of day pack online, but it impossible to find the path to it. On top...the chat is disabled (probably nobody is at work now). How to disable this service?  I don't want to have it! With whom should I complain??? there is nobody answering at the chat and no phone number.... Best, Maria

2863
MariaFresia
Neuling
vor 8 Jahren
dmitry.rizhikov
Neuling
dmitry.rizhikovNeuling
gefragt in Archive: English O₂ Community
o2 homebox 6641: PPPoE passthrough option is missing

Hello O2 people! I've just got new o2 homebox 6641 and was trying to replace my old 6431 with it when I discovered the PPPoE passthrough checkbox is missing in internet options. I'd like to use the homebox as a modem paired with my Asus router. Please let me know if there an easy way to activate PPPoE passthrough in o2 homebox 6641. Any additional ideas/suggestions are welcome. Best Regards, Dmitry

392812
philthynz
Neuling
vor 8 Jahren
mkk0
Neuling
mkk0Neuling
gefragt in Archive: English O₂ Community
Contract cancel

Dear O2, I canceled my contract through Mein O2 page. I called customer service and they said everything was OK, my contract was canceled. My contract was supposed to end end of June. But I still received new bill in July, I went to the shop and asked why is that and they said that it is the final bill that I need to pay and everything else is ok. Now I received another bill?!!? Why? I've canceled my contract 2 months ago, returned the router so everything should be checked!!!! Now my friend called to cutomer service for me and they say that there is no record of any my actions?!!!!! And the fact that customer service says that: "We don't speak english, this is German company!" and end of the call. I know that Germany is conservative country and running a bit behind on the online confirmation things, but as a online company I would assume cancelation would be possible online? What am I supposed to do now?! -Mikko

1321
mkk0
Neuling
vor 8 Jahren
ankur25885
Neuling
ankur25885Neuling
gefragt in Archive: English O₂ Community
O2 connection issues

Hi, I have problem with my o2 internet and i tried contacting o2 customer care via chat and also via phone but my issue is not resolved. Its become so much frustrating for me as i am paying to O2 without using their services. As per my opinion O2 router got faulty and due to that internet light is not coming up, DSL light always remain in ON state. Can you please help me on this on a priority basis ?? Name : Ankur Bansal Regards, Ankur

2572
ankur25885
Neuling
vor 8 Jahren
Adeel5286
Neuling
Adeel5286Neuling
gefragt in Archive: English O₂ Community
Contract cancellation

Hi all, I will be leaving the country at the end of September. I have DSL L package at home and I am looking to cancel it. From my understanding I have to send a letter to the main office. However, one point I don't understand is that I have to return the router which I believe I was charged €50 for. Anyway returning isn't such a problem other than I can't return until I am moving out so my question is will it be sufficient to send the letter now and the modem later before we leave? Thanks.

1330
Adeel5286
Neuling
vor 8 Jahren
margarida
Neuling
margaridaNeuling
gefragt in Archive: English O₂ Community
info immer rot

Dear O2 team, My router it is not working anymore, before was already difficult to connect in the internet, bot now it is worse, the internet lights is out and the lights of info in the router is always red. My computer has no space to ready CD. I would like to ask technical support to visit me and help me! Best wishes, Fabiana Helena Forte Gomes

1843
margarida
Neuling
vor 8 Jahren
lesautres
Neuling
lesautresNeuling
gefragt in Archive: English O₂ Community
Reference number 6231017

I received a message which asked me to call back. I called and waited for 30 minutes. The service cannot speak English and just terminated the call without any other suggestion. So polite and considerable of him. In the message there is a reference number 6231017. Please just reply me here what I should do. I hope I don't have to wait another 30 minutes for someone who will hang up my phone.

2202
lesautres
Neuling
vor 8 Jahren
Konstantinas
Neuling
KonstantinasNeuling
gefragt in Archive: English O₂ Community
Cancel my contract before date expired

Hello like most of here people i moving in in another land, i would like to cancel my dsl contract actually i have to pay it til next year april or may. How i have to do it?. How much does it cost? I heart some form have to fill ir send for o2. Where i can get that form. Thanks for the help.

1851
o2_Jessica
vor 8 Jahren
Dong-hwan
Neuling
Dong-hwanNeuling
gefragt in Archive: English O₂ Community
Internet access is not possible since last Saturday.

Dear O2 service team, I urgently need to access the internet, but I couldn't since Saturday. Live chat doesn't work and a phone call took me so long to connect a real person. The router seems okay because all relevant lights (Power, WLAN, DSL, Internet, Telephone) are lit. Last month, there wasn't enough money in my bank account for O2, but now it's okay. Could this be the reason for the internet cut? If it is the case, how could that be without any notice in advance? I look forward to hearing from you. Best, Dong-hwan.

1822
o2_Jessica
vor 8 Jahren
Clare Holmes
Neuling
Clare HolmesNeuling
gefragt in Archive: English O₂ Community
Billed for 3 customer numbers every month

I signed up to an o2 contract in March, and am being billed three times a month. Once for the contract I agreed to pay, and twice more for two different customer numbers. I have not signed up for, or received SIM cards/phones for these orders, and I cannot understand why this has happened. I have tried to ring o2 but I only get a pre-recorded message, chat to them online, but they won't help me because I would prefer to discuss this in English for clarity, and have posted in the o2 facebook help in German, and I can't even get anyone to reply to me.

1031
o2_Jessica
vor 8 Jahren
mizan3950
Neuling
mizan3950Neuling
gefragt in Archive: English O₂ Community
Contract Termination

Hello, I am leaving Germany today(29th July,2016) for the last time. I want to close my contract immediately. I have already sent you a letter along with my city unregister form and my plane ticket as proof of my leaving 10 days ago. But I haven't got any reply yet. I have tried to call you guys several times but couldn't got through. I have closed all my accounts here. So I don't know what to do now. Please give me a reply as soon as possible. Thank you. -Md Mizanur Rahman (0176xxxxxx81) Edit o2_Jessica: Deleted the number. Data privacy.

6511
o2_Jessica
vor 8 Jahren
krishnaiah.vv
Neuling
krishnaiah.vvNeuling
gefragt in Archive: English O₂ Community
Contract cancellation due to poor signal reception

Hello, I've made an online cancellation of O2 contract on 04.06.2016 and then wrote a cancellation letter to the O2 to terminate my contract by 04.09.2016. As I discussed with the O2 customer care over the phone on 11th June 2016 at 15:33 Hrs, I was promised for terminating my current contract by 04.09.2016. The customer care representative has understood me wrong and has deactivated my contract from next year i.e., 04.09.2017. I've received an email stating deactivation date as 04.09.2017 instead 04.09.2016. The major reason for the cancellation of the contract is due to the lack of signal reception at my workplace in Babenhausen. Over the last months, very important calls for me missed and it has become a great problem of not having signal. I've called customer care for more than 10 times and each time they promise me that the contract will be terminated by this year i.e., 04.09.2016. But, I have not received any post as of now. What can i do in this situation to cancel my

3039
o2_Jessica
vor 8 Jahren
A
Neuling
AurmaNeuling
gefragt in Archive: English O₂ Community
Tarifumstellung

Hello, I changed the plan from Blue to Select in the end of May. In the invoice 1104515517/05 I can see an item "Tarifumstellung - 01.06.2016"  16,7983, which is incorrect - the change of the tarif is supposed to be free of charge. Please credit the amount back. Thanks! Regards, Dan

6365
o2_Jessica
vor 8 Jahren
aiueo123
Neuling
aiueo123Neuling
gefragt in Archive: English O₂ Community
I want to change the name.

I want to change the my name. How?

1311
o2_Jessica
vor 8 Jahren
Mishmisha
Neuling
MishmishaNeuling
gefragt in Archive: English O₂ Community
Sudden Stop of O2 BOX 6431 Router and Landline

Everything working just fine till suddenly on Thursday 05th August around 11:30 morning the internet connection went down. In the beginning, I thought I have a problem with my laptop, but when I checked my other devices, I found that there is no internet connection and also the landline is not working, which was a bit puzzling. When I checked the router, I found that the Power LED is green, WLAN and DSL LEDs are blinking in green, and all other LEDs are gray. Tried to connect my laptop via LAN but there was no internet either. First I tried to turn the router off and on again hoping that things will work out, but that wasn't successful. Then I tried to unplug the router from the electricity socket for a couple of minutes, but that didn't solve the problem either. Finally, I decided to reset the router, but nothing on the router LEDs has changed;  Power LED is still green, WLAN and DSL LEDs are still blinking in green, and all other LED are still gray. The Info LED didn't change to re

3801
Jogi
Superstar
vor 8 Jahren
vishwanathps
Neuling
vishwanathpsNeuling
gefragt in Archive: English O₂ Community
I have moved from Germany for my further studies. But my O2 account is still active. I would like to terminate the same. Kindly let me know the procedure for the same.

I am on a postpaid plan for about 3 years now. Recently i came to India for my interviews and since i had to start immediately, i am not in a position to come to Germany to cancel my contract. I would like to terminate my O2 contract online. Kindly let me know what is the procedure for the same. Thank you, Vishwanath

5331
Zampano84
Star
vor 8 Jahren

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