Archive: English O₂ Community

Hello, is German adress strictly needed for prepaid sim activating? I'm working in Germany, but living in Czech Rep. Thanks for reply.

Hello, Hope you are all doing well! I left Germany and keeping my mobile number just doesn’t make sense anymore, so I would like to please request a cancellation. I’ve already passed my minimum contract term. According to this guide, I would need to send the de-registration letter for proof, and “a notification of your new, foreign domicile”, which I’m not so sure about - would the leasing document at my new place work? The thing is as mentioned I’m not in Germany, so faxing or mailing would be difficult. I also cannot use my German phone number anymore because there’s no international roaming. Is there an email address where I can send the documents too? Thank you so much!

I receive an invoice every month on my email and it says check your account for invoince and there is nothing in my account not even a place to terminate my contract what to do in this case?  Edit o2_Ines/28.04./09:00: aus Testberichte verschoben zu Englisch.

I was required to pay a one time fees for the my Phone contract. But the problem is it has deducted the amount two time from my Bank account . What is the solution because when i did the payment for the first time it was showing error but after sometime the money was deducted but the second time payment was successfully.What should i do now?I am not able to find any email id to contact to customer service. o2_Giulia, 25.04.2023, 14:34, moved from O₂ my Handy & Finanzierung to English O₂ Community: Mobile

I think O2’s should strongly consider joining the 21st century in terms of their cancellation policy procedures. I was just told that I need to mail two separate letters to cancel my internet and phone contract as I’m leaving the country. Do you not think it would be easier and also more environmentally friendly to do this via email?  o2_Giulia, 12.05.2023, 17:24, moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

Hello, I've had my O2 number cancelled and released. But my new provider keeps telling me that the porting wasn't possible. I want to know if there is anything that I'm not doing right or is there something I need to pay. Assistance would be appreciated. Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile

Hi,Is it possible to get a combined invoice for my phone (device) payment and the o2 subscription itself (calls, data)? Currently I get 2 different invoices every month; one for the device and another for the subscription plan. I would like to get a combined invoice (doesn’t have to be detailed). My contract consists of the device and subscription plan. o2_Giulia, 11.05.2023, 19:16, moved from O₂ my Home: Rechnung to English O₂ Community: Mobile

I have bought and registered my O2 number in Germany in December 2022, but, I have been outside of Germany for the last 5 months.I got an email saying that I should recharge my account before 17th of May 2023, or it will be suspended.I am unable to recharge my account through the O2 portal, since it only accepts European banks (and Serbia seems to be in Antarctica).What recharge system/website can I use to do this?I will be back to Germany in the beginning of June this year. o2_Giulia, 11.05.2023, 15:46, moved from Austausch rund um die O₂ Community to English O₂ Community: Mobile

Hello, I am not sure if this can still be done here but I see some people requesting it in the past.I would like to renew our DSL contract and was wondering what the price would be? When I try via our account I only get Handy renewals not DSL.When trying Offers to tries to make a new contract.Additionally we are being billed for an O2 DSL router that we never got, could this be changed please?Thanks!

Hi,I recently got the O2 myHome M (Cable connection), which is supposed to provide 100 Mbps download speed. It has, however, not been functional for several weeks now.Initially the disconnects would only last a couple of hours a day, but the problem has gotten worse and it has no connection almost all the time. As of the past 2 weeks, the internet has been unusable.I checked the Event Log in the Fritzbox 6660 router, and I can see that it is continuously losing the IPv6 prefix. This happens several times an hour. Whenever it does connect, it is very slow and any online speed-test shows extremely high latency spikes. I would be grateful for any help.  

Hi, I have a pre paid from O2 and I change my address in January and since then I’m trying to update in O2 and it’s impossible. I tried in the website and the app, both useless for help me (in the in the “Mein O2 —> Personalichen daten )the message after I tried my new adress is: “Ihre Adresse wired nicht gefunden. Bitte wählen Sie eine aus der Liste”So I noticed that has some problem in O2 database because a lot of buildings in my street doesn’t exist in O2 database. I went to an O2 store and the person who tried to change my address  recognized that are some problem with O2 and doesn’t provide me any solution.I need to change the address otherwise my letters and purchases in O2 will not be possible to be delivered.I hope a solution to this problem. 

I recently opted for the number to be converted from prepaid to post paid connection. I opted for free M boost online as suggested by customer service which cost around 17 euros as said to me on customer service call.I am billed Anschlusspreis - 39.99 euros which customer service never mentioned to me on the call. I got a bill of extra 39.99 euros as O2 my data unlimited (1 month) in my invoice which i didnt ask for, may i know the reason why?. Will i be charged additional 39.99 euros every month? What will be my monthly phone bill cost be based on my plan and settings? I have 10 euros in my prepaid account. what will happen this money in prepaid account?Edit o2_Bianca: Verschoben von Mobilfunk Vertrag&Tarife zu English o2 Community mobile

Hello O2 Team,I had recharged O2-Prepaid sim on 01. May 2023 with 15 Euros through O2 online portal, the amount has been deducted from the bank account, but the amount had not credited. I had recharged today for another 15 Euros, it is credited to the account.Could you help me with this regard?

I help my wife to top up her phone using mein o2 app. When I top up 15 Euro first time, the app shows that the credit card is not charged successfully. So I try second time and third time.  But actually my credit card is charged 45 Euro. I was frustrated to using this app and incorrect information that provides. Could I get refund from those loading in the app?o2_Antje: Moved from Austausch rund um die Community to English Community / 02.05.2023 / 19:03 Uhr

Hello,I have o2 my Home S Flex with a monthly contract, I live in Munich. I want to cancel my contract and give the box back.Today, one o2 attendant tried to take the box from the office but could not take it as the system did not work. Then I went to another o2 and there the attendant said they can not take the box from the office, I can end it through o2 app (Even though I have password and username I cannot login.)  So can you help me firstly, what should I do to terminate the homebox contract and how  can I login to the system? Edit o2_Sven 11.05.2023/11:13: Moved thread from o2 my Home: Vertrag & Tarife to English o2 Community: Broadband & Landline

Hello, in my O2 Page I can download a pdf form to change my bank account to other bank. To which email can I send this pdf form?Edit by o2_Andrea: verschoben von Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

Hi, since days I don’t have internet connection in Paris (I got my prepaid SIM card in Berlin), my prepaip Tarif is loop, I still have available 13 gb and I can not use them.Edit o2_Bianca: Moved from english o2 Community broadband&landline to english o2 Community mobile

Hello, my prepaid sim card stopped working after I took it outta my phone. I need help. It gets no network connection. o2_Giulia, 26.04.2023, 13:50, moved from O₂ SIM-Karte: Bestellung & Aktivierung to English O₂ Community: Mobile

Please deactivate the anruf info

Hello, is the partner's simcard on her/his name or the main person's? I mean legally who is the owner of the new simcard?

Hi , Since last week I'm having issues with mobile internet in Darmstadt area, I'm mainly in 2 different part of Darmstadt, and the speed is very limited usually in the afternoon(~12:00-19:00). I've checked on the website, and one of them(64297) shows no disruptions(it was red 2 days ago but now it's green) - however the speed is under 2-3MB/s from time to time, the other area 64295 is even worse(it's yellow since 1 week) and in the afternoon all of a sudden there's no LTE anymore, I've subscribed to updates but there're no meaningful status changes. Is the actual work being done in these stations ? I'm using LTE for work, and have to find other alternatives which is not convenient 

Hi!I tried to order an Apple Watch Ultra today.I received the first e-mail (that give an overview of the order) however I didn’t receive the second e-mail (as confirmation) neither I can see the order in my O2.It didn’t even let me pay any amount or anything, just sent me the first e-mail and it seems like disappeared.Now I don’t know if I must redo the order or just wait some time, I tried to check but can’t seem to find any idea about it.May someone from English community explain to me if it’s normal and if I shall do again the order? Thanks in advance!

I live in Tegernau, Kleines Wiesental, Baden Württemberg, Germany.On the road to my home I don't have any coverage. Full disconecting and in my village (Tegernau 79692) poor 4G coverage. Not 4G+ or 5G.Please help. 

Our internet connection lost suddenly. Wireless active but service has gone. Urgent support or info needed  o2_Giulia, 08.05.2023, 17:45, moved from Austausch rund um die O₂ Community to English O₂ Community: Broadband & Landline

I have done every step, typed in my PIN number but it’s still not connect. I can’t reach customer support through phone. Is there a solution to this?