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How to transfer my current O2 phone number in a new O2 contract

biniama
Rang
I have a mobile contract with O2 (O2 Blue All-in L) which expires tomorrow and I already signed another contract with O2 with a new phone number (O 2 Free 15).

I want to keep my current phone number for the new contract. I sent 2 requests to O2 to transfer my number but it was not processed.

Can you please make sure my current phone number is used in the new contract.

3 Antworten

Klaus_VoIP
Rang
moved from DSL-section. I assume, you must import it from self-service-center (O2 portal). Key word is Rufnummernportierung.

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
biniama
Rang
Thanks. Can O2 guru take care of the number portability for me. I have already tried it myself but receive an email that says

Thank you for your order number portability. 
At the moment, we can not process Finally, as no porting explanation is stored for the previous number your order. 
This must be for a change from the current contract, otherwise we can not process the order. 
Please contact our customer service, to cause the appropriate steps. The various contact options, please refer to the following link: https://www.o2online.de/kontakt/ 
For more information on number portability online: www.o2.de/goto/rufnummernmitnahme 

Please let us then that we can commission us of the outcome, your number portability again. 

We ask you to always leave at your response to all correspondence and the subject in the e-mail.

Your O2 Team

o2-number portability | Telefónica Germany GmbH & Co. OHG 

Klaus_VoIP
Rang
No, this a Forum only. You can´t give advice to O2 support in general.

The text confirms my statement - you must request the transfer via self-service from your new contract (o2online-Portal)

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)

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