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Ridiculous service

K
Rang
Hello,

My name is Anusha and please find my details below

Zeichnen: XXXXXXXXXX

So, I ordered for an O2 DSL in the first week of March and I had the technician appointment on 26.03.2019.
I took a day off from work and waited for the technician but he did not come.
I called the O2 customer service and they told me that there is a "Technical problem" with my connection and they have no idea when I can get my connection.

So I later cancelled it and ordered for a new DSL contract on 04.04.2018.
The technician appointment was given on 24.04.2019. I again took a day off from work and waited the entire day for the technician and he never came . I called the O2 customer service to report the issue and they said that they have no information about why the technician did not come. Eventually they said a next appointment is possible on 07.05.2019.
I took a day off again and this time also the technician did not come.

Dear O2, do you think your customers are fools who can be played around as you wish? This is the worst service I have ever seen.
I immediately demand a compensation for all the three days that I did not go to work and waited for the technician.

Also, I would like to CANCEL the contract with o2

Edit o2_Lars: This is a public forum please never post any personal information like phone numbers, customer numbers and so on..
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Lösung von o2_Lars 14 May 2019, 13:52

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5 Antworten

Klaus_VoIP
Rang

I immediately demand a compensation for all the three days that I did not go to work and waited for the technician.
Good joke!
Bye 😜
Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
K
Rang
Hi @Klaus_VoIP .Yes it's a joke.. like your life..
Everything seems to be a joke for Hopeless people in a hopeless country...!!
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5
Think about that the technician come from the German Telekom, where O2 make a appointment for you. Up to the town where you life it can been happen that the technician appears at the second or third appointment. Hope you have name at the mailbox at your apartment.

Second. @Klaus_VoIP have a good life and have a lot of technical background for V(DSL). If you want cancel your contract, then make it over letter or fax. You can't make this over the customer forum, where customer try to help customer.
What contract you make? A Flex tariff (4 weeks) or long 24 months contract.
Best regards
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
And please note that there is no compensation for your lost time in German law. A wrongdoer is required to restore the position that would exist if the circumstance obliging him to pay damages had not occurred (https://www.gesetze-im-internet.de/englisch_bgb/englisch_bgb.html#p0751). As you sadly still can't restore time there is nothing to compensate.

Also note the complete mess of German telephone network regulation. The entire network was given to Deutsche Telekom even parts nobody knew the owner of. Nowadays most competitors are required to use this network on the customer end of it and technicians of Deutsche Telekom. Most providers don't like the situation but are not allowed to do anything about it - recently there was even a regulatory decision that a provider has to slow down the in-house copper part of a fiber network to make room for Deutsche Telekom.

That stated, the customer communication of a brick wall may be superior to the one of o2, but they most likely can't do anything about the sub-performing technician from Deutsche Telekom.
o2_Lars
I had a look into this, as far as I can see the contract has already been canceled.
regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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