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Prolonging my contract and tariff change

B
Rang
Hello,
As my deadline for prolonging my contract is fast approaching, I am looking at other plans but since my German is not the best, I can't seem to find answers on my own.

My questions are if I order a new plan, does it begin right away or after my current contract is over (in about 3 months). And do I need to pay two separate monthly payments?

Also do I keep my current phone number?
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Lösung von o2_Andrea 29 May 2019, 14:02

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2 Antworten

o2_Andrea
Benutzerebene 7
Dear @blzr ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

If you want to extend your current contract, then the contract renewal would start immediately and the tariff change to the new tariff would be carried out to the next day.
The contract would then apply again for 24 months and the remaining three months from the old contract would be dropped. Does that help you?

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
B
Rang
@o2_Andrea Thank you very much for the quick reply. That information was exactly what I was looking for. Have a great day.

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