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Problem with my "My O2" DSL page

E
Rang
For whom it may regard,

I am currently having issues with the "My O2" page on my DSL profile.

Every time I am getting in, the dashboard shows me this message:

The announced system optimization has been carried out and you can use the new online customer center at o2.de/mein-o2.
Here you can still see your invoices and letters from O2. However, we recommend that you download these documents now if you continue to need them.


The problem is that whenever I go to o2.de/min-o2 it takes me back to the exact same page I was before.

Is there a way to fix it?

Also, I wanted to know if is there any way to be able to update my DSL plan from 50mbps to 100mbps directly on the website, or if it will be needed to do a call.

Thank you in advance.

Best regards,
icon

Lösung von elauria 27 June 2019, 17:13

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6 Antworten

o2_Larissa
Hay hay @elauria,

from the account in which you´re logged in i only found mobile-contracts. Please login into your dsl-account and write in this thread again.

Kind regards, Larissa
E
Rang
Hi @o2_Larissa,

I just checked, the reason why it doesn't appear is because I have a different login for my DSL account, I don't know if it is because when we bought the plan O2 sold it as a business plan.

Thanks in advance.

Best regards,
o2_Katja
Hello @elauria,

please excuse the late answer.
Did you solve the issue?
In many cases the solution is to register here:
https://login.o2online.de/idm/#/registrieren/festnetz-nummer

Greetings,
Katja🐳
E
Rang
Hi @o2_Katja ,

I tried what has been suggested but it says that there is an already existing account associated to that phone number.

Any other suggestions?

Thank you in advance.

Best regards,
o2_Katja
Thats good, so you already registered your number.
When you try to login for your DSL Contract do you use your MyID, your phone number or a name?
Can you please try withe the number?

Greetings,
Katja🌻
E
Rang
Hi @o2_Katja:

That worked, thank you for that insight.

The only issue i see, is that I am not allowed to upgrade my Internet plan from the platform.

Is there anything it can be done?

Thank you in advance.

Best regards,

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