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Problem with Homebox router

N
Rang
I have problem with my router. DSL light is blinking also WLAN light is blinking, but there is no internet connection. It sometimes appears only for one minute and again disappears. Where could be the problem?

Edit by o2_Tatjana: moved thread to an other category
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Lösung von schluej 12 July 2019, 22:32

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7 Antworten

schluej
Rang
Blinking DSL LED means that the router try s to re-sync.
You should call 0800 52 51 37 8, you should have some one who could speak german.
Live long and prosper 🖖
N
Rang
Thank you, I will try to call. I have had this problem before, but it solved it self. I hope it will also this time...
schluej
Rang
You could try to do a hard reset. But you need the voip pin than.
First you could disconnect the power supply and dsl cable.
Wait about 5 minutes before reconnect.
if you have still a problem press the reset on the back on the router (small hole).
Press the reset for 10 seconds. Than wait some time and enter the pin on the router home page.
If all isn't working, call the number...
Live long and prosper 🖖
N
Rang
Thanks for advice! Tried, but didn’t helped. I will call the number then..
schluej
Rang
Moin Moin,
you could install the service app this app will do some standard thinks with you.
After that you will get a code that code could you tell the help desk guy. that will short the call.
Live long and prosper 🖖
o2_Kurt
Hello @Nikijs ,

the ticket my co-workers created on the 13th is already closed - everything should now work as intented.
If that´s not the case, please don´t hesitate to contact us again in order to re-open the case.

Viele Grüße,
Kurt
Signatur :)
N
Rang
Thank you! Everything is working now!

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