I have cancelled my contract by letter and recieved my closing bill including my bill for the last several months that haven’t been paid. I had the deadline until the 11.04. to pay it but as I am paying it from a different country the payment is not going through until Monday. I have a confirmation slip from the bank that I have sent in an email to your contact address but I have received an email saying that my debt has been forwarded to an external company. The money has been taken out of my account already and I need to know as soon as possible how to deal with this further. Is there a way for you to stop the debt from being passed on further as I technically made the payment within the deadline and tried to contact you but apparently you couldn’t call me. I am really frustrated with the customer service as no one seems to try and help me resolve this.
Kind regards
TBCMagic: Threads merged
Lösung von o2_Jan
Zur Antwort springen