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O2 DSL Contract Termination confirmation

A
Rang
Hello @o2_DSL ,

I sent the required documents for my O2 DSL Contract Termination as I am moving out of Germany to below address and it is delivered to you as well.

Telefonica Germany Gmbh & Co.OHG
Kundenbetreuung
90345 Nürnberg

Till now I haven't received any confirmation and termination date when my contract will be terminated.
Can you please check and let me know when my contract will be terminated.

Regards,
Amol
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Lösung von o2_Manga 10 April 2019, 21:58

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7 Antworten

o2_Manga
Hi,

I have checked this matter for you. Your contract is going to be finished to April 16th 2019. Everything worked fine with the documents.

My colleagues already sent a confimation letter. I think you might not get it anymore?

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
A
Rang
Hi @o2_Manga ,

I haven't received any confirmation letter yet. Also i haven't received any confirmation over email address.
Can you please check and see if I can get any confirmation over email address or Can I see the termination date somewhere online?

Regards,
Amol
o2_Lars
Helklo @amolg,
you should also have recieved the confirmation on your email address. PLease also check your SPAM folder.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
A
Rang
Hi @o2_Lars , Hi @o2_Manga ,

I haven't received any confirmation email till now. I checked the SPAM folder also.
Instead on 3-May-2019 I received the email for monthly bill.

Can you please check why I haven't received the termination confirmation email and why I am receiving the monthly bill.

Thanks in advance.

Regards,
Amol
o2_Manga
Hi,

the basic charge is billed retroactively from the 28th to the 27th of each month . So you got charged until the complete finishing of the connection. This was the final invoice.

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
A
Rang
Hi @o2_Manga , Hi @o2_Lars ,

Can you please send the termination confirmation email once again as I haven't received it. Not in the SPAM folder also.

Regards,
Amol
o2_Manga
Hi,

I regret, but we do not have any access to this letter. We just see the note that it was sent. Because of data security we are not allowed to resend it.

Sorry.

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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