O2 customer service email

There is no email service,

but this community has service in eng. So, feel free to ask your question here,

Hi @Kamil B,

thanks for your message.

I regret that there went something wrong.

I confirm that you ordered altogether 3 contracts: one "o2 Free S" and two "o2 Free S Boost".

Please send us a written withdrawal for the contracts that you do not want. You can use this form for that: https://static2.o9.de/resource/blob/6952/45403f4792ccc680775ec61b681ce64f/agb-widerrufsbelehrung-mobilfunk-privatkunden-download-data.pdf

Please be aware of the fact that you only have a withdrawal-period of 14 days. Therefore, be quick to send us your withdrawals. We will check if we can still cancel the contracts.

I hope that we still will find a convenient solution for you.

Loving greetings,
Tobias

Hi!

My prepaid plan finish at 23.01.2019, I received an SMS telling me that it will renew at 24.01.2019 if the is enough balance.

Today, I did change my prepaid plan from M (14.99 per month) to S (9.99 per month).

After that, I tried to recharge my account balance with 10 euros but the min amount is 15, so I purchased the pin and I added it in the mein o2 app.

After that I cancelled the recently setup prepaid S plan to back to M plan, because there was no way to recharge my account with leas than 15 euros.

No I see that the company charged the price of the S prepaid plan today, one day before the active M plan finishes.

I do not understand, why the price of the plan was charged if the current plan is still active until 23.01.2019 at 23:59:59

I feel really dissapointed, angry, stale and stolen, because there is no reason for the company to this.

I need your help because there is no option to reclaim the unfair charged money.

Thank you very much for your help