I wrote to o2 and cancelled the contract giving three months notice.
o2 replies that I cannot cancel before December with friendly greetings.
customer service is something else!!!!!
Kundigung? Customer service???
I forgot to say the reasons given for the cancellation was that I was leaving germany
- 11292 Antworten
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9 June 2016
Hi,
in my opinion you write a "normal" cancellation, that was wrong ☺️ If you leave germany you must write a extraordinary Termination because leaving germany, also o2 need a copy of the the officel document (logoff confirmation / Abmeldebestätigung) that you leave germany.
Greetz :-)
in my opinion you write a "normal" cancellation, that was wrong ☺️ If you leave germany you must write a extraordinary Termination because leaving germany, also o2 need a copy of the the officel document (logoff confirmation / Abmeldebestätigung) that you leave germany.
Greetz :-)
you can only a melded a week before you move or two weeks afterwards, not when you need to cancel the contract.
o2 cannot provide the service abroad so according to German telecommunication law I have legal right to conceal with three months notice.
o2 cannot provide the service abroad so according to German telecommunication law I have legal right to conceal with three months notice.
- 11292 Antworten
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10 June 2016
Hi,
if you want to do this that way then you have to sign a relocation. For this log in at o2-hompage an order a relocation o2.de and if o2 says that they can not provide at your new adress you can cancel the contract by pay three month.
Greetz :-)
if you want to do this that way then you have to sign a relocation. For this log in at o2-hompage an order a relocation o2.de and if o2 says that they can not provide at your new adress you can cancel the contract by pay three month.
Greetz :-)
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