I still haven't received my phone, and what about my Gear VR?

Firstly, I think it's great to have the chance to post English content / questions here.

After many calls with o2, online chats and a question posted in the German forum - I still have no solution and no answers.

My issue is that my phone was returned to o2 two weeks ago. Although all information on the package was correct, the delivery was sent back as "recipient unknown". I have been told numerous times that I will get an e-mail confirmation of the redelivery "tomorrow" or "very soon" but still nothing from o2, apart from marketing mails (another 2 just this morning!).

When can I expect the phone to be resent? What about the Gear VR - without anything from o2 I am not even able to order it - if nothing is sent to me before the 28.03, will o2 make arrangements for my VR glasses, afterall, I placed my order on February 21!?

So tired of wasting time on this.....moving to o2 was clearly a bad choice!