I have a monthly contract that rolls over every month. I sent a letter on the 10th of April. I sent it with deutsche post tracking applied and I see that it was received by O2 Nuernburg on the 12 th of April. I want to be sure that the monthly contract has been cancelled as I have taken up a 24 month contract with O2. I have not received any notification form O2 itself to indicate that the contract has been cancelled; neither SMS, email, letter or a note in my internet portal.
Once O2 have received a cancellation notice, what is the process ? Do they send you a SMS ?
For this short period I have two contracts, a monthly contract and a new 24 month contract. I want to assure that I don't have to pay for the montly contract for any period longer than I should.
Kind regards,
Spottie
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