Flat rate internet

vor 8 Jahren
16 February 2016
4 Antworten
895 Aufrufe

Aselims
Neuling
1 Antwort

Hello,

It seems I have finished my data bundle. I got this message 3 times:

"Lieber o2 Kunde, Sie haben Ihr Inklusivvolumen verbraucht. Damit Sie weiterhin mit derselben Geschwindigkeit surfen können, haben wir Ihnen 100 MB zusätzliches Datenvolumen für 2 EUR aufgebucht. Ihr o2 Team"

Does this mean I am paying extra 6 euros?

I would like to cancel this feature and continue flat in a lower speed. How I can make it?

Thanks in advance.

Selim

icon

Lösung von o2_Jessica 16 March 2016, 10:21

Zur Antwort springen

4 Antworten

Benutzerebene 7

Yes you pay 6€ for highspeed internet. This is called "Datenautomatik"

To cancel this for the future call the hotline oder wait here until a "Moderator" cancels the Datenautomatik.

This can last 24 hours.

Benutzerebene 7

o2_Marc
Team
19198 Antworten
vor 8 Jahren
16 February 2016

Hi Aselims,

did you know that we have an English support board?

You can find links to our online services, a collection of FAQs and contact details right here:

https:///docs/DOC-2927

Instructions on how to sign up can be found here: https:///docs/DOC-2907#1

Please don’t hesitate to contact us in our forums directly if you have any questions left. Best regards, [name]

PS: You can also set the language of the board to English by following these 4 steps:

1. Click on your nickname

2. select "Voreinstellungen"

3. scroll down to "Sprache" and select "Englisch"

4. scroll to the end of the page and click "Speichern"

Regards,

Marc

Aselims
Autor
Neuling
1 Antwort
vor 8 Jahren
13 March 2016

What is the hotline number?

Benutzerebene 7

o2_Jessica
Team
14880 Antworten
vor 8 Jahren
16 March 2016
Lösung

Hi @Aselims‌,

here are all the information: https://

I have now requested the deavtivation of the automatic data upgrade until tomorrow.

Please keep in mind that in the following 3-5 days after deactivation there can be further entrys.

Kind regards,

Jessica ☺️

Deine Antwort

Anmelden

Werde Teil der O₂ Community!

Scanne Datei nach Viren

Diese Datei kann nicht heruntergeladen werden