Warum O2
Warenkorb
 Service
Frage

Extra money paid by mistake

V
Rang
Hello I have paid extra money by mistake to the telefonica company is there anything that I can do now?

6 Antworten

o2_Jan
Hi @Vish276,

welcome to the o2 community!

As far as I can see, the last amounts you paid match your last two bills exactly, there is currently no extra money in your o2 account.
In case this happens, you can be sure it will be added to the next/upcoming bill, that bill will then be reduced by the amount you previously overpaid.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
V
Rang
but still my internet is not working
o2_Jan
Hi @Vish276,

there are currently no errors or limitations visible in your account.
But I have reset some of your parameters, so please try and turn off your smartphone completely, and then restart it to see if you can connect to the internet afterwards.

Best regards,
Jan.
Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
V
Rang
Hi Jan. thank you so much for looking into the matter. I tried restarting my phone but still it is not getting connected to internet.

regards
Vish
o2_Antje
Hi @Vish276,

what is the current status?
Does the internet work now?

Regards
Antje
Hat dir eine Antwort weitergeholfen? Wenn ja, markiere den Beitrag bitte als Lösung damit auch andere davon profitieren :)
V
Rang
Yes, it's working fine. VPN was not set earlier.Thank you

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica