which number can I call to get a customer service support in English?
Thanks!
Lösung von o2_Jelena
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Zur Antwort springenHello,
Can somebody help me with and English hotline 02 please , the number I was given has a menu and pushing my German is not great at the moment .
Or even a decent contact email .
what is the Problem anyway? Most of them can be solved here at the forum.
what is the Problem anyway? Most of them can be solved here at the forum.
Our contract has rolled over, and we missed the cancellation date. Which is not too much of an issue, but we sent in the relevant documentation to make sure that the extension will expire in August 2020. The only issue, as we have not received a confirmation from O2 regarding this matter .
Hi,
I ordered a DSL contract on 11.01.2022 for my new apartment, but I so far got no news for the router delivery and installation.
Yesterday I got an email where it is written that: ‘’ In order to be able to continue processing your DSL order, we need the exact location of the termination point of line technology (APL). After consulting your local network operator, there are the following Designations: Front building or 1st HHs; back house. Without your feedback, however, we cannot carry out the order, so that the activation is then activated your O2 DSL connection will not be possible.’’
I have been to a DSL shop and they told me to call the hotline...I tried to call the hotline several time to say that it is in Keller Hinterhaus but after so much waiting and so much credit gone, I got no help.
I do not know what do now...it has been more than 15 days and so far I have no internet and neither news on when it will be installed.
Should I order it again? How long will it take to get me the connection?
I hope can someone help me with that.
Cheers,
Giulia
Hello
welcome to our o2 community
I'm sorry that there was a long wait on the hotline and I can understand your frustration. Unfortunately I don’t have your customer data and can’t just enter your information. Have you tried calling the customer service again meanwhile? We also offer support in English on 089 66 66 30 081. This ist the fastest way, but if you haven’t reached them, we can also contact you via private message. Please let us know if you still need assistance.
Best regards
Giulia
Hello
thanks a lot for your answer. In the meantime I went to another O2 DSL shop and I got some help there.
It seems now that my order is finally going on and I have an appointment for the router installation for 11.02.2022.
Thanks a lot again and I will contact you in case a need further assistance!
Cheers,
Giulia
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