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Contract Ended but Still Being Charged

K
Rang
Hello,

My contract termination date was 28 March 2019 yet I still receive bills each months since then. My O2 login says my services are deactivated. I have the documentation that I sent in and emails saying the contract would end at that time. Can I get some assistance clearing this up?

Thank you
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Lösung von o2_Tobias 5 June 2019, 14:05

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2 Antworten

o2_Tobias
Hi @KMcMullen,

thanks for your message.

I confirm that the deactivation of your contract was postponed from 28th March 2019 to 4th June 2019. The reason is that the deactivation was not successful on 28th March 2019.

Of course, you do not need to pay the amounts that were charged from 28th March 2019 onward. For this reason you will get a credit on your bank account within the next 2 weeks.

I hope you agree to this solution.

Loving greetings,
Tobias
Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
K
Rang
Thank you. That works perfectly!

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