It has to do with my contract termination.
At mid February 2018 I go to o2 store and i tell them i want to cancel my contract at March 31st. I planned to leave Germany at that very day and did not want my contract to run further that date. The store representative gave me a form and we filled the details together. I get the form and send to o2 that day.
March 31st is my last in Germany and I sent the modem back, just as i was supposed to.
On April I receive billing. I find this weird and i send them emails to kundendservice but get no reply. Remeber, Im not in Germany and cannot promptly call them. I figure its a mistake and move on
Come June/July, Im always on the move (USA, Canada) and still keep receiving bills.
What is going on?
I chatted with one sales rep online on July who tells me that they haven't received a letter of cancellation but they received my modem. I tell them that i did not have an undelivered mail from Feb to March 31st. They tell me to send another informal cancellation letter by express mail (see confirmation attached) which i did deliver on July 4th and explicitly stated to confirm me by email when they receive it.
Can you please cancel my contract already? I have not been using your service from April 1st and I keep receiving bills. It is not fair that I pay for this.
Best Regards
Lösung von o2_Manga
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