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cancellation of the contract

L
Rang
Hello,

I have sent a letter for cancellation of my O2 DSL contract on 05-Aug-2019 to following address but I have not received any email from o2. I have tried to send the documents also by fax but your fax isn't working. I have left Germany and for my it's impossible to send the documents again.

Telefonica Germany GmbH & Co. OHG
kundenbetreuung Nuremberg
90345 Nurmberg

How can I know that the letter was received? and O2 contract is cancelled.
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Lösung von o2_Katja 28 August 2019, 12:46

Hello @Laura030319,



im happy that everything is fine now. ☺️



https://hilfe.o2online.de/mobilfunk-vertrag-tarife-15/kuendigung-506682



Greetings,

Katja🐳
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7 Antworten

o2_Katja
Rang
Hello @Laura030319 and welcome to the o2 community,

i just found a mobile phone contract, no DSL contract.
Do you mean this one?

Greetings,
Katja🌻
Absolute Leseempfehlung: Der Community Testbericht des Monats -->https://g.o2.de/TBdM
L
Rang
Yes, I mean that one. I'm a little bit confused with all the process.
L
Rang
Could someone help me please? I just posted another question and it was deleted because I was posted yesterday but I haven't had an answer yet. So what can I do if you don't answer and I cannot continue asking.
bs0
Rang
Benutzerebene 7
Abzeichen
You need to be more patient. In a forum answers can take a few days.
In einem Diskussionforum werden Meinungen ausgetauscht. Alle Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Katja
Rang
Hello @Laura030319,

please send your phone number and your personal identification number (4 digits) in a private message to @o2_Support, so i can have a closer look.

Greetings,
Katja
Absolute Leseempfehlung: Der Community Testbericht des Monats -->https://g.o2.de/TBdM
L
Rang
I have already sent it.
o2_Katja
Rang
Hello @Laura030319,

im happy that everything is fine now. ☺️

https://hilfe.o2online.de/mobilfunk-vertrag-tarife-15/kuendigung-506682

Greetings,
Katja🐳
Absolute Leseempfehlung: Der Community Testbericht des Monats -->https://g.o2.de/TBdM