Warum O2
Warenkorb
 Service
Gelöst

Amount of 45 Euros deducted from Bank account but balance shown is 30 Euros on O2 account

athreshr
Rang
Hello Team, I had recharged my O2 account with 15 Euros thrice on 7th May, 2019 using Direct Debit option from Deutsche bank account DE******7400. The reference numbers of the transactions are 369281387, 369280923 and 369281107. So the total balance on my O2 account needs to be 45 Euros and as per the statement of Deutsche bank account, 45 euros are deducted from my bank account. However, a balance of 30 Euros is reflected on my O2 account as seen in the App. Please let know the reason for the discrepancy and refund the difference of 15 Euros back to my Bank account.

Awaiting your response.

Athresh Kumar Ramesh
icon

Lösung von o2_Andrea 29 May 2019, 09:10

Zur Antwort springen

11 Antworten

A
Hi!

You should check the following pages:
a) https://www.o2online.de/ecare-prepaid/auf-ab-buchungen
b) https://www.o2online.de/ecare-prepaid/evn-uebersicht

Maybe a data plan was automatically renewed after top up your credit?
athreshr
Rang
Hi, I checked above links and it is still showing 2 transactions. Also, I checked SMS confirmations from O2 and transaction of reference number 369280923 is missing. However, bank statement shows a deduction of 15 euros with this transaction, and I don't understand why this happened.

Please check details regarding transaction reference 369280923 and revert to me.
WR,
Athresh
A
EDIT:

./.
o2_Andrea
Benutzerebene 7
Dear @athreshr ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

One of your 15 Euro charges ran on an error. So only 30 Euros were booked. Did you get in the meantime the money back on your bank account? Usually this should work automatically.
The last booking of 15 Euros was on March 4th. Your booked the o2 My Prepaid S for 9,99 Euro ( remaining amount 5,23 Euros) and then you phoned to the United Arab Emirates for 5,16 Euros. Remainig Amount was 0,07 Euros. Then you tried to charge 3x15 Euros. One booking ran on an error und only 30 Euros reached us. Your credit balance was 30,07 Euros. Then you booked o2 My Prepaid S for 9,99 Euro again. Your amaount is now 20,08 Euros.

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
athreshr
Rang
Hello Andrea,

Thanks for the reply. I have not received the refund yet to my bank account. Kindly check and revert.

WR,
Athresh
o2_Andrea
Benutzerebene 7
Dear @athreshr ,

I'll contact the fellows of Loop, to find out, if the money was not booked in the system because of an error or if it was declined and sent back to your bank.

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7
Dear @athreshr ,

the fellows of Loop need a bank account statement, where the debiting is visible. I'll write a private message to you, to give you the information, where to send the bank account statement, because of data protection in this forum we can't do this here.

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
athreshr
Rang
Sure Andrea, thank you so much.

WR,
Athresh
o2_Andrea
Benutzerebene 7
Dear @athreshr ,

I sent the document to the fellows of Loop. Sadly I don't know wether they work on the week-end, so it may last until next week until we get an answer from them. ☑️

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7
Dear @athreshr ,

The fellows of o2 Loop corrected your credit balance. ☑️

Kind regards,
Andrea
Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
athreshr
Rang
Hello Andrea,

Thank you for the update. I have received the credit balance in my O2 account. I appreciate your assistance in this regard.

Warm regards,
Athresh

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica