Hello Team, I had recharged my O2 account with 15 Euros
thrice on 7th May, 2019 using Direct Debit option from Deutsche bank account DE******7400. The reference numbers of the transactions are
369281387,
369280923 and
369281107. So the total balance on my O2 account needs to be 45 Euros and
as per the statement of Deutsche bank account, 45 euros are deducted from my bank account. However, a balance of 30 Euros is reflected on my O2 account as seen in the App. Please let know the reason for the discrepancy and refund the difference of 15 Euros back to my Bank account.
Awaiting your response.
Athresh Kumar Ramesh