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Additional costs charged

  • 18 June 2019
  • 1 Antwort
  • 104 Aufrufe
R
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I've just seen my first bill and appeared the following extra charges:

Einmalgebühren Anschlusspreis Option HomeBox 2 42,0084
Einmaliger Anschlusspreis O2 DSL 42,0084
Versandkosten - 8,3949

I signed up one month ago and there is a discount 100% Rabatt auf Anschlusspreis DSL-Router of 42,0084.

However the other value of 42,0084 as well as the 8,3949 are still there and I don't know why. These extra costs do not appear inn my contract as well, so why am I being charged?
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Lösung von o2_Andrea 19 June 2019, 10:43

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o2_Andrea
Benutzerebene 7
Dear @ricardo86 ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

When you book a new DSL contract you have several extra fees to pay, except the monthly charge for the contract.
The "einmaliger Anschlusspreis" for 49,99 Euro ist for the DSL contract. It is the fee for starting a new DSL contract.
The "einmalgebühren Anschlusspries Option HomeBox 2" of 49,99 Euro is for the Homebox, this is discounted for you.
The "Versandkosten" of 9,99 Euro is the price you have to pay for the shipping of the Router.

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea
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