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Accidentally deactivated SIM card

A
Rang
Hi
I accidentally deactivated my SIM card. While trying to reactivate it I pressed a wrong button and ordered a 1GB €21.98 monthly data plan.
I already have a data plan.
How can I cancel this order and reactivate my SIM card?
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Lösung von o2_Andrea 16 May 2019, 12:44

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2 Antworten

A
Hi!

It is not possible to reactivate a deactivated sim card.
You must order a replacement card (29,99 Euro)

Wait for further support from a moderator.
o2_Andrea
Benutzerebene 7
Dear @AB.Alan ,

first of all, welcome to our forum. Nice that you have found the way to us. :-)

You received an Email with a "Widerrrufsbelehrung.pdf". Use it to cancel your contract within 14 days on from booking.
In that cancellation policy you'll find an emailaddress for that cancellation.
It is as @TBCMagic said, a once deactivated SIM-card can't be activated anymore.

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,
Andrea
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