wifi is not visible

Hello @Karthick Palanisamy,

welcome to our o2 Community 😀

You may have hidden the SSID of the Wi-Fi network so that it no longer appears. You can change this again in the router settings under “5 GHz und 2.4 GHz WLAN Einstellungen”.

Please let us know if this was already helpful or if you need further support.

Best regards

Giulia

Thanks for your information and  time .

I  have cross checked , it is disabled already( refer attached image ). 

Kindly guide any points to validate . Yesterday I have raised a compliant in O2 service . they just simply raise a ticket and went off not even verified any setting on my router . Really bad .

thanks  and regards

Karthick

Have you used the WiFi switch on the top of the router?

Yes friend . My WLAN  lamp is ON.

Have you checked the wifi channel? Some higher channel (i think > 11) could not be handelt by some devices. Try to switch off one SSID and take a other name for the 5GHz or 2.4 GHz WLAN.

At least you could press the rest on the backside for more than 45 seconds and tray again.

If not the i would like to think you have a defect of the router.

Hello @K_P_ ,

welcome to our o2 Community 🙂

That is unfortunate, that your router is defect. But good to read that you already organised to have an exchange router sent via our Technical team 🙂

The defect router you can register to send it back to us via our Portal.

Best Regards,

Gerrit