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O2 HomeSpot - Mobile Connection: Not Connected

B
Neuling

Hello,

Yesterday I have received my O2 HomeSpot with a new SIM card. I have activated the SIM card and tried to setup my HomeSpot. The problem is that I am getting Mobile Connection: Not connected on the o2.spot page. Also the led for the mobile connection is red and blinking.

I tried to follow your advice from this post with no result: 

 

Since yesterday I tried to reactivate my SIM 2 times, but it says it’s already active. I have also restarted the HomeSpot multiple times. Please let me know what I can do.

My order number is DRZ39651424.

Thanks,

Bianca

Lösung von o2_Manga

Hi @biby_c91 

 

welcome to our community. :slight_smile:

Sometimes it takes up to 48 h to activate a SIM card. Are you still in need of assistance or is everything fine right now?

 

Greetings

 

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o2_Manga
  • o2_MangaModeratorin
  • 11551 Antworten
  • Lösung
  • 16. Februar 2021

Hi @biby_c91 

 

welcome to our community. :slight_smile:

Sometimes it takes up to 48 h to activate a SIM card. Are you still in need of assistance or is everything fine right now?

 

Greetings

 

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    biby_c91
B
Neuling
  • biby_c91
  • Autor
  • Neuling
  • 1 Antwort
  • 16. Februar 2021

Hello,

Thanks for your response. I managed to activate the SIM card in the meantime. Probably it was just a timing issue.

Bianca

o2_Lars
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