DSL Rechnung - Rabatt

Dear O2 Experten,

I had a problem with the O2 DSL connection in last November and it took ~1 months for O2 to solve the problem!!! I had to call the Helpdesk several times, they did not contact me when they said: "We will try to solve the problem within a few days and contact you". Ticket numbers for example: 5900258, 5943044. I always had to ask friends to call the Helpdesk, because for my first question, I got the answer that no English support is available (first in the online helpdesk chat, then on the phone also) - I hope this English ticket will be answered.

During one of the helpdesk calls, it was said that I will get reduced fare for November, because I could not use my DSL connection, they could see in the system that my router was not logged in to the system for weeks. My new online bill is available now, and I still have to pay the full monthly fee, I checked my bills from October, no discount was given in the last months.

Thank you for the feedback beforehand.

Sincerely,

Sarolta Zahorecz