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INTERNET ALL TIME CONNECT UND UNCONENCT AGAIN AND AGAIN. SPEED IS 3 MB/S SHOUD BE 16MB/S!!!!

92Kamil
Besucher:in
My Internet since few days turned on and off all the time. 4 minuts work 1 minut off and again again again. Tryied to call the hotline but first thing is that - theres hard to find someone who speak english. Second is long wait time .. have to pay for call so i dont want wait so long. Also my internet speed should be 16mbs but its 3 mb/s. I did all resets, checking cables and stuff like that so i dont want to se answer like " Chcech your power cable bla bla bla"

Lösung von o2_StefanX

Can you please unplug the box for 10 Minutes from the telephone wall socket.

 

I will test something.

 

Regards

Stefan

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    15 Antworten

    o2_StefanX
    Forum|alt.badge.img+16
    • o2_StefanXTeam
    • Team
    • July 8, 2014
    Do you use a wifi connection?

     

    If the line unconnect, is the DSL LED blinking?

     

    Regards

    Stefan

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    Yes im using a Wi-fi. Sometimes blinking, sometimes is off at all, sometime it's red.

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    Sorry blinking off or sometimes red is a internet light. DSL all time green.

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    help me help me :d

    o2_StefanX
    Forum|alt.badge.img+16
    • o2_StefanXTeam
    • Team
    • July 8, 2014
    After a Port reset 1 hour and 4 minutes ago, i see you online for about 1 hour and 2 minutes without any lost of connection.

     

    It looks like the line is now stable. Can you confirm that?

     

    Regards

    Stefan

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    Connection looks good now - I Confirm 🙂 Thank you for ur help. But my internet speed is still 3mb/s can you tell me why?

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    Download 3,15mb - Upload 0,5 mbs.

    o2_StefanX
    Forum|alt.badge.img+16
    • o2_StefanXTeam
    • Team
    • July 8, 2014
    92Kamil schrieb:
     But my internet speed is still 3mb/s can you tell me why?

    Sorry , i can´t.

     

    Based on the lenght of the line and your attenuation you should reach 12-14Mbit/s.

     

    I create a ticket for our tecnical department, they have to check that.

     

    Regards

    Stefan

     

    o2_StefanX
    Forum|alt.badge.img+16
    • o2_StefanXTeam
    • Team
    • Lösung
    • July 8, 2014
    Can you please unplug the box for 10 Minutes from the telephone wall socket.

     

    I will test something.

     

    Regards

    Stefan

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    Thank you very mutch for your good job and your time. Have a nice day ☺️

    Greetings,

    Kamil

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    Ok i will unconnect that ☺️  

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    Download 15 upload 1 ! ☺️ )

     

    Thank you very veeeery mutch again ☺️ U makes my happy now 😀 😀

     

    One more time - big thank you for your time and job wat you done 😉

     

    I hope that god will reward u that and some day you became a owner of all o2 😀

     

    Have nice day ☺️  

     

    greetings, Kamil

    92Kamil
    Besucher:in
    • 92Kamil
    • Autor
    • Besucher:in
    • July 8, 2014
    btw. I was so excited that i forget to ask what was the reason of problems 😀 ?

    o2_StefanX
    Forum|alt.badge.img+16
    • o2_StefanXTeam
    • Team
    • July 8, 2014
    Thanks 🙂.

     

    Let us hope that the line will stay stable with the higher sync. If not, please contact us here again.

     

    Have a nice day.

     

    Regards

    Stefan

    o2_StefanX
    Forum|alt.badge.img+16
    • o2_StefanXTeam
    • Team
    • July 8, 2014
    92Kamil schrieb:
    btw. I was so excited that i forget to ask what was the reason of problems 😀 ?

    The port on the lincard in the dslam need a restart and your modem a short power reset.

     

    Regards

    Stefan

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